Customer Service Representative
About the job
- Familiarity with FEMA flood maps, National Flood Insurance Program regulations, and flood zone designations is essential.
- Ability to meticulously review documents and data to identify errors, inconsistencies, or inaccuracies.
- Ability to interpret complex flood maps, elevation data, and property information to make accurate flood risk assessments.
- Strong written and verbal communication skills to interact effectively with internal teams and external stakeholders.
- Comfort using relevant software tools for document analysis and data entry.
- Ability to adapt to changes in regulations, procedures, and technologies within the field.
- Review and analyze flood certifications, elevation certificates, property maps, and other relevant documents to determine the accuracy of flood zone designations.
- Ensure flood certifications adhere to federal regulations, including those established by the Federal Emergency Management Agency, National Flood Insurance Program, and other relevant agencies.
- Assess flood zone designations and verify whether a property is located in a Special Flood Hazard Area or other flood zones as defined by the Federal Emergency Management Agency.
- Evaluate elevation certificates to confirm that structures meet the required elevation standards for the respective flood zone.
- Cross-reference information from various sources to ensure accuracy in flood zone determinations and related data.
- Collaborate with loan officers, underwriters, insurance agents, and other stakeholders to provide accurate flood risk assessments and necessary documentation.
- Address discrepancies or issues in flood certifications by conducting research, communicating with relevant parties, and proposing solutions.
- Stay updated on changes to flood mapping regulations, guidelines, and industry best practices to ensure accurate and current assessments.
- Understanding of elevation certificates and flood insurance requirements is preferred.
About the company
Consolidated Analytics provides an end-to-end mortgage services platform for the real estate finance industry. It helps lenders, servicers, and capital markets participants improve loan quality, efficiency, and performance by combining data-driven analysis with technology and expert insights across the mortgage lifecycle (services include business process services, due diligence, advisory, and valuation). The company differentiates itself by expanding capabilities through acquisitions—OpEXNOW for operations and technology implementation, Equitable Mortgage Solutions for government-insured lending support and due diligence, and Carrington Property Services for REO marketing and property management—creating a broad, integrated service suite. Its goal is to streamline processes and support better decision-making to deliver higher loan quality and operational performance for forward-thinking clients.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Anaheim, California
Founded
1996
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Simplify's Take
What believers are saying
- April 2025 Sagent integration automates end-to-end claims for large non-bank lenders.
- September 2025 postings and 2026 LinkedIn jobs signal active hiring across operations.
- 2025 leadership changes and India centers support broader execution and delivery capacity.
What critics are saying
- BREA revoked Certificate 1386, stayed probation, and fined $10,000 on February 25, 2026.
- California appraisal clients exit before 2027 renewals if BREA enforcement repeats.
- Sagent owns claims software; CA risks margin compression as Dara standardizes workflows.
What makes Consolidated Analytics unique
- loanDNA unifies origination, servicing, due diligence, and valuation workflows.
- Fannie Mae and Freddie Mac approvals anchor property-data work in GSE modernization.
- ICS and Sagent broaden claims recovery across servicing and investor losses.
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Benefits
Flexible Work Hours
Company News
SANTA ANA, Calif., April 23, 2025 /PRNewswire/ -- Consolidated Analytics (CA), a leading mortgage services provider, is thrilled to expand its partnership with Sagent, a leading mortgage servicing fintech software company, to further integrate Dara Claims into its operations.With this collaboration, CA will leverage Sagent's Dara Claims mortgage servicing technology to handle the entire, end-to-end claims process for its clients, including some of the nation's largest non-bank mortgage lenders
Consolidated Analytics (CA) has acquired Investor Claim Solutions (ICS), enhancing CA's investor claims solutions and loss analysis recovery capabilities. This strategic move aims to offer a more robust suite of services to mortgage servicers, investors, and financial institutions. The acquisition will leverage ICS's proprietary technologies and experienced team to manage complex mortgage claims processes. CA, headquartered in Santa Ana, California, reported $124 million in revenue. Terms of the acquisition remain confidential.
Mortgage tech company Consolidated Analytics acquires Investor Claim Solutions.
SANTA ANA, Calif., Aug. 2, 2024 /PRNewswire/ -- Consolidated Analytics (CA), a leading provider of comprehensive mortgage services and data analytics, is pleased to announce the successful acquisition of the assets of Investor Claim Solutions (ICS), a well-known firm specializing in investor claims solutions and loss analysis recovery. This strategic asset-based acquisition marks a significant expansion of Consolidated Analytics' service offerings, reinforcing its position as a premier provider of mortgage solutions.Enhancing Service CapabilitiesAcquiring ICS's assets will enhance Consolidated Analytics' existing investor claims solutions and loss analysis recovery capabilities. By incorporating ICS's established solutions, Consolidated Analytics aims to provide its clients, including mortgage servicers, investors, and financial institutions, with an even more robust suite of services. "This acquisition aligns with our strategic vision to broaden our service offerings and deliver unparalleled value to our clients," said Arvin Wijay, CEO of Consolidated Analytics. "Our combined expertise and resources will enable us to offer more comprehensive and innovative solutions, ultimately helping our clients achieve greater success."Expanding Market ReachICS has established itself as a trusted partner in the mortgage sector, known for its efficiency and accuracy in handling investor claims
ZL: Consolidated Analytics recently rolled out a 'Quality Control Checklist.'