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Navan

Runs business travel and expense management

Business Travel Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeBarueri - State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • Practical experience working as a travel consultant at a travel agency, with a focus on air and hotel reservations.
  • Good prior knowledge of GDS, Sabre, and Amadeus.
  • Experience in customer service and the ability to handle simultaneous requests.
  • Functional English to understand systems and work communications and, when needed, support travelers or interact with international teams.
  • Availability to work fully in person in Alphaville, Barueri.

Responsibilities

  • Serve corporate travelers by chat, phone, and email with clarity, speed, and empathy.
  • Support bookings and changes for flights, hotels, cars, and other travel-related services.
  • Assess each traveler’s needs, urgency, and preferences.
  • Handle changes, cancellations, booking issues, and other unforeseen situations.
  • Track requests through resolution and meet service-level agreements (SLAs).
  • Consult suppliers, systems, and travel policies to find appropriate solutions.
  • Follow Navan policies and client-specific guidelines.
  • Share observations with internal teams about recurring questions, processes, and improvement opportunities.
  • Participate in training and meetings about products, suppliers, and industry practices.

Desired Qualifications

  • Experience with airline and supplier portals used in Brazil.
  • Familiarity with hotel platforms such as Omnibees.
  • Experience at travel management companies (TMCs) or supporting corporate travelers.
  • English proficiency beyond the functional level described.

About the Company

cb

Navan

Runs business travel and expense management

Navan runs a business travel and expense platform for companies, combining trip booking with tools that let finance teams track and control employee spending. Travelers search flights, hotels, trains, and rental cars through its website or mobile app, while administrators set booking limits and approval rules. Its expense software captures receipts, categorizes purchases, reimburses employees, and sends records to accounting systems, keeping travel and finance work in the same service. The company earns usage fees from its travel and payments business alongside software subscriptions. Navan was founded in 2015 and is headquartered in Palo Alto, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Palo Alto, CA
Founded
2015

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