If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE:

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

DIMENSIONS:

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES:

Handle establishment of new membership, open all accounts, and

process changes in accounts.

Educate members on available services and make recommendations based

on their needs.

Key all required transactions into the Margo system and balance cash drawer

with accuracy.

Balance the vault, ATM, TCD and coin sorter.

Operate drive-thru window as needed.

Keep daily and monthly records of the following reports: vault control,

returned checks, Visa gift cards, theme park tickets, forgeries, and coin

sorter.

Prepare, order, and verify cash delivery and shipment once a week.

Assist members with account problems, checking reconciliations, or

errors in transactions.

Grant subsequent advances on existing credit cards, open lines and home

equity lines of credit - consult with an approving officer prior to advance.

Answer phone, file paperwork, scan documents into Image System, and

perform other clerical duties as needed.

May begin training in other areas of branch operations as needed

Other duties as assigned.

REQUIREMENTS:

Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.

Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.

Must be willing to engage in ongoing training and professional development.

Other training and education as required by management.

Should have basic computer skills.

Attendance in accordance with assigned schedule is required

Must be able to speak English fluently.

Must be able to cooperate and collaborate with co-workers.

Must be cordial in all interactions with members and co-workers.

Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT:

Office setting with physical proximity to other employees.

Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.

Uses hands and fingers to press keys on adding machine to add information for member transactions.

Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.

Sits 80%, stands 10%, and walks 10% of the time.

Must communicate clearly to answer members questions and to describe member services.

Must listen intently to members questions and concerns in order to facilitate quality service.

Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc..

May order supplies for the branch using computer terminal.

Maintains manual cash drawer, counting currency daily to balance cash drawer.

May climb stairs when branch is located on multiple levels.

Must be able to comprehend and carry out verbal and written instructions.

Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About the company

State Employees' Credit Union is a not-for-profit financial cooperative owned by its members, serving North Carolina state employees and their families with a wide range of consumer financial services and financial advisory offerings. Its products include traditional banking like checking, savings, loans, mortgages, credit, and payments, plus retirement and education planning, tax preparation, insurance, trust and estate planning, and investments through partners. It differentiates itself by being member-owned and not-for-profit, returning value to members, and offering extensive planning services across a large network of 273 branches, 1,100+ ATMs, and 24/7 support via phone, web, and mobile app. Its goal is to provide affordable, accessible financial services and trusted guidance to help more than 2.6 million members meet their short- and long-term financial goals.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Raleigh, North Carolina

Founded

1937

Get referred to State Employees' Credit Union

See people who can refer or advise you

Simplify's Take

What believers are saying

Fiscal 2026 added 126,424 members, pushing SECU above 3 million in July.
Fiscal 2026 net income hit nearly $437 million, up sharply from $283 million.
August 27, 2026 youth-saving campaigns and August 12 grants strengthen community loyalty.

What critics are saying

McCluney v. SECU survived dismissal on February 23, 2026, extending litigation costs.
Edwards v. SECU filed April 1, 2026, deepening consumer-credit legal exposure.
July 2026 fraud arrests around SECU accounts signal recurring account-takeover losses; trust erodes fast.

What makes State Employees' Credit Union unique

SECU anchors North Carolina state employees, families, and employers with 275 branches.
June 30, 2026 assets reached nearly $60 billion, giving SECU uncommon scale.
September 9, 2026 AKUVO selection modernizes collections across SECU's huge member base.

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Benefits

Health Insurance
Life Insurance
Hybrid Work Options

Company News

Thomasville Times-Enterprise

Sep 10th, 2026

2026 CarolinaCISO ORBIE Awards recognize top security executives.

2026 CarolinaCISO ORBIE Awards recognize top security executives. GlobeNewswire | Inspire Leadership Network Today at 7:19am PDT CHARLOTTE, N.C., Sept. 10, 2026 (GLOBE NEWSWIRE) - The 2026 CarolinaCISO ORBIE Awards honored leading chief information security officers (CISOs) from Honeywell Technologies, Enpro Inc., Duke Energy, State Employees' Credit Union, isolved HCM & NetSPI for their exceptional leadership. Hosted by CarolinaCISO, a chapter of the Inspire Leadership Network, the prestigious awards honor CISOs who drive business transformation and industry impact. View finalists, partners, and more on the Digital ORBIE Feature. Held at The Westin Charlotte, the ceremony brought together top executives and industry leaders to honor excellence in security leadership across seven award categories. "Behind every successful cybersecurity strategy is a CISO leading the vision," said Christina Bray, CarolinaCISO Chair. "The ORBIE Awards are the ultimate recognition program for the leaders behind the work." Meet the 2026 CarolinaCISO ORBIE Award Winners: * Jim O'Connell, Chief Information Security Officer, received the Leadership ORBIE. * Chase Carpenter, Chief Security Officer, Honeywell Technologies, received the Super Global ORBIE for organizations over $3 billion annual revenue & multi-national operations. * Frank DePaola, VP & CISO, Enpro Inc., received the Global ORBIE for organizations over $1 billion annual revenue & multi-national operations. * Martin Strasburger, SVP & Chief Security Officer, Duke Energy, received the Large Enterprise ORBIE for organizations over $3 billion annual revenue. * Sophie Street, Chief Security Officer, State Employees' Credit Union, received the Enterprise ORBIE for organizations over $1 billion annual revenue. * Tom Watson, CISO, isolved HCM, received the Large Corporate ORBIE for organizations over $250 million annual revenue. * Joe Evangelisto, CISO, NetSPI, received the Corporate ORBIE for organizations up to $250 million annual revenue. About the ORBIE: The ORBIE is the preeminent executive recognition for C-suite leaders. Since 1998, the ORBIE Awards have recognized leadership excellence, building relationships between executives and trusted business partners, and inspiring the next generation of executives. Finalists and winners are selected through an independent peer-adjudicated process led by prior ORBIE recipients based on the following criteria: * Leadership and management effectiveness * Business protection created by enterprise security * Engagement in industry and community endeavors CarolinaCISO ORBIE Keynote & Attendance: The keynote conversation for the CarolinaCISO ORBIE Awards was delivered by Jim O'Connell, Chief Information Security Officer, and Mignona Cote, CISO, T200. Over 200 guests attended, representing leading Carolina organizations and their security partners. The following partners made the 2026 CarolinaCISO ORBIE Awards possible: * Underwriter: Fortinet * Gold Partners: Cyera, Native, SentinelOne & Sublime Security * Silver Partners: Armis, Cloudflare, Digital.ai, Optiv, Red Canary & Wiz * Bronze Partners: Abnormal Security, Between Pixels, BigID, HYPR & SailPoint Technologies * Media Partner: Charlotte Business Journal & Triangle Business Journal * Nonprofit Partner: Year Up United About CarolinaCISO: CarolinaCISO is the preeminent peer leadership network of chief information security officers (CISOs) in Carolina. As one of over 50 chapters of the Inspire Leadership Network, CarolinaCISO belongs to a national membership organization exclusively comprised of C-suite leaders from public and private businesses, government, education, healthcare, and nonprofit institutions. CarolinaCISO is led by a CISO Advisory Board, with support from an executive director and staff. Underwriter executives support the chapter and ensure the programs remain non-commercial and exclusive to qualified CISOs and members. About Inspire Leadership Network: Inspire Leadership Network is the preeminent peer leadership network of C-suite executives. With nearly 2,000 members across over 50 local chapters, Inspire members serve public and private businesses, government, education, healthcare, and non-profit institutions. Inspire exists to help leaders thrive in today's most challenging executive roles. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.

CUInsight

Sep 9th, 2026

$60 billion State Employees' Credit Union chooses AKUVO to streamline collections operations.

$60 billion State Employees' Credit Union chooses AKUVO to streamline collections operations. Malvern, PA (September 9, 2026) | AKUVO today announced that State Employees' Credit Union (SECU), the second largest credit union in the United States with more than $60 billion in assets and over 3 million members, has selected AKUVO as its collections technology provider. The decision reflects SECU's continued investment in technology that enhances operational efficiency and supports exceptional member service. SECU selected AKUVO to help streamline its collections operations through a platform that combines intelligent playbook automation, analytics, and digital member engagement. By bringing collections activities into AKUVO's unified Platform, financial institutions improve their visibility into portfolio performance, automate manual processes, and create more personalized member interactions. Enhanced reporting and account insights also support faster, more informed decision-making for collections teams. The Platform's scalable architecture will support one of the nation's largest credit unions while providing the flexibility needed to adapt to evolving member expectations and business needs. Through data-driven strategies and omnichannel engagement capabilities, SECU will be positioned to enhance outreach efforts and operational effectiveness. "As we continue investing in technologies that strengthen our ability to serve members and support our employees, it is important that we work with providers who understand both the scale of our organization and our commitment to member service," said Stacie Walker, Chief Credit and Revenue Officer of State Employees' Credit Union. "AKUVO demonstrated a deep understanding of the credit union industry and a clear vision for how technology can help us enhance operational efficiency while maintaining a member-centric approach. We are confident AKUVO will help position SECU for continued success as we evolve to meet the needs of our growing membership." "SECU is one of the most respected credit unions in the country, and AKUVO is honored to earn their trust," said Steve Castagna, Chief Growth Officer at AKUVO. "Organizations of this scale set a very high bar for technology providers. Their decision reflects the growing need for modern collections technology that helps institutions operate more efficiently, engage members more effectively, and make smarter, data-driven decisions." AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit www.akuvo.com. Contact. Johanna Hollway VP, Content & Communications www.akuvo.com As a not-for-profit financial cooperative owned by its members and federally insured by the National Credit Union Administration (NCUA), SECU has been providing employees of the state of North Carolina and their families with consumer financial services for 89 years. SECU is the second largest credit union in the United States with over $60 billion in assets. It serves more than 3 million members through 275 branch offices, 1,100 ATMs, Member Services Support via phone, ncsecu.org, and the SECU Mobile App. Sandra Jones, SVP - Communications Office: (919) 508-8773 | [email protected] Daily Credit Union News - Straight to Your Inbox Join thousands of credit union industry professionals who start their day with the latest news, events and technology supporting the credit union industry.

South Piedmont Community College

Jan 14th, 2026

SECU Partnership Helps South Piedmont Students Stay on Track and Build Financial Confidence

SECU partnership helps South Piedmont students stay on track and build financial confidence. Balancing classes, work, and finances is one of the biggest challenges college students face. Thanks to a partnership between South Piedmont Community College and State Employees' Credit Union (SECU), South Piedmont Community College is helping students ease that burden through scholarships, financial education, and resources designed to support success both in college and beyond. Through SECU's support, South Piedmont students have access to scholarships that help cover educational costs and reduce financial stress. The People Helping People Scholarship supports students pursuing associate degrees, while the Bridge to Career Scholarship assists students working toward certificates and workforce credentials. These scholarships help students stay enrolled, focus on their coursework, and move closer to their career goals. "SECU's support truly makes a difference for our students," said Coordinator of Financial Aid Programs Tammi Smith. "Through scholarships like People Helping People and Bridge to Career, students are able to focus on their education instead of worrying about financial obstacles. These opportunities not only help students complete their programs but also set them up for long-term success in their careers and financial futures." In addition to scholarships, SECU partners with South Piedmont to offer financial literacy workshops that give students practical, real-life skills. Topics include budgeting, saving, understanding credit, and planning for the future - tools students can use right now and long after graduation. The partnership also benefits South Piedmont employees, who have access to SECU membership and financial services as part of the College's benefits offerings. By working together, South Piedmont and SECU are helping students build financial confidence, stay on track academically, and prepare for life after college - creating stronger futures for students and their communities.

Metro Properties

Oct 8th, 2025

Empowering Growth Through Partnership: Thank You to SECU Foundation

Empowering growth through partnership: thank you to SECU Foundation. Investing in growth today to create sustainable change tomorrow. Metropolitan Housing & Community Development Corporation (MHCDC) is honored to announce that Metroprop has been awarded a $40,000 Mission Development Grant from the State Employees' Credit Union (SECU) Foundation. This generous award represents more than just funding, it is an investment in its mission, its people, and the communities Metroprop serve. Through the SECU Foundation's Mission Development Grant Program, MHCDC will have the opportunity to strengthen internal capacity, expand its reach, and continue building sustainable pathways toward housing stability and economic empowerment. The SECU Foundation's Mission Development Grant Program is designed to provide capacity building assistance to organizations committed to serving North Carolina communities. The grant supports institutional assessments, leadership coaching, and strategic development in key areas essential for growth and long-term impact. Launched as a pilot initiative in April 2017, the program originally provided up to five grants of $40,000 each over a three-year period. Due to its success and the measurable difference it made for participating nonprofits, the program was expanded in 2019 to include up to ten additional grants, and in 2022, it officially became a fundamental element of the Foundation's ongoing grantmaking. For MHCDC, this award comes at a pivotal moment in its organizational journey. As Metroprop continue expanding its housing counseling, community development, and financial literacy programs, this grant will allow Metroprop to enhance its internal infrastructure, invest in leadership development, and position its organization for long-term sustainability. Metroprop is deeply grateful to the SECU Foundation for its belief in its mission and its commitment to strengthening the nonprofit organizations that serve North Carolina's communities every day. This partnership reflects not only financial support but also a shared vision for lasting impact. A vision that uplifts people, builds stronger systems, and creates opportunities where they are needed most. From all of Metroprop at Metropolitan Housing & Community Development Corporation, thank you to the SECU Foundation for your trust, generosity, and partnership. Your support empowers Metroprop to continue its work with renewed purpose and the resources to make a greater difference for the families and communities Metroprop serve. Together, Metroprop is building stronger systems, stronger leaders, and stronger communities. On Thursday, September 18th and Tuesday, September 23rd, Metropolitan Housing & Community Development Corporation had the privilege of partnering with Beaufort County Community College (BCCC) to bring Financial Literacy and Wellness education directly to GED students. Over two days, Karrissa Sutton, Housing Counseling Program Manager & HUD-Certified Housing Counselor, and Julius Oden, Housing Counselor, led a four-hour class designed to equip students with the knowledge and tools needed to build financial stability and prepare for long-term success. On September 9, 2025, I attended the Re-entry Simulation hosted by Trillium in Martin County. What I thought would be a structured exercise quickly became one of the most eye-opening and impactful experiences I have had in understanding the struggles faced by individuals re-entering society after incarceration. The event began with powerful insights from Judge Regina Parker, Chief District Court Judge for District 2, and Jeron Randall, Reentry Coordinator, who spoke about the systemic challenges justice-involved individuals encounter immediately after release. Their remarks set the tone for the simulation, preparing Metroprop for the weight of the choices Metroprop would soon face. I was handed a packet that represented the life of someone just released. In it, I learned whether I had identification, housing, or education, along with a list of my release obligations such as rent, child support, probation check-ins, and mandatory drug screenings. To make things more difficult, I drew a "wild card" that simulated a learning impairment, making it harder to understand key instructions. Others received cards tied to mental health conditions or addiction recovery, each adding another layer of challenge. From Development to Management - Metropolitan Serves with Purpose.

Hoodline

Sep 5th, 2025

Four Men Indicted for Alleged Fraud Scheme Against State Employees' Credit Union in North Carolina

Four men indicted for alleged fraud scheme against State Employees' Credit Union in North Carolina.

State Employees' Credit Union

Branch

About the job