Veterinary Customer Services Representative

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Job Title:

Veterinary Customer Services Representative – 2nd Shift

Department:

Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. 

 2 years of experience in a customer service, healthcare or veterinary care environment.  Background in customer services, insurance verification and/or veterinary practice customer services. 

Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. 

Experience in analyzing and interpreting information. 

Experience with electronic medical records systems and/or at least experience operating computers.  

The targeted hiring range for this position is $17.00- $21.85 per hour.

Physical Requirements:

Sitting/staring at computer screens for long periods of time, Exposure to animal dander and/or zoonotic diseases, exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste.

Additional Information:

Minimum Qualifications:
High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Desired Qualifications:

2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Location:

Veterinary Medical Center (0299)

Position Type:

Regular

Scheduled Hours:

40

Shift:

Second Shift

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The university is an equal opportunity employer, including veterans and disability.