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Advocate Health Care

Nonprofit health system delivering comprehensive care

Financial Navigator-Oncology

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeAurora, IL, USA

About the Job

Requirements

  • A high school diploma or equivalent is required; a bachelor's degree is preferred.
  • One to two years of experience in a medical setting or equivalent is required.
  • Two to three years of customer service experience in a high-volume, multitasking, high-stress environment is required.
  • One year of hospital or medical office collections or financial counseling experience is required.
  • Experience handling difficult callers, customers, and patients is required.
  • Basic knowledge of managed care and commercial insurance is required.
  • Basic knowledge of medical terminology, billing, and coding practices is required.
  • Familiarity with third-party payors and Illinois Department of Public Aid eligibility for the MANG program is required.
  • Previous verification experience is required.
  • Good communication, computer, time management, and organizational skills are required.
  • Familiarity with patient care equipment is required.
  • Ability to transport objects, patients, and equipment and respond quickly to patient needs in a fast-paced environment is required.
  • Ability to assist with patient evacuation during a fire or other disaster is required.
  • Ability to routinely work with potentially infectious specimens and patients and to access all areas of the unit is required.
  • Ability to lift up to 35 pounds without assistance is required; patient-handling equipment and assistance from another associate are expected for patient lifts over 35 pounds or when a patient cannot assist.
  • Certain positions may require taking call.

Responsibilities

  • Conduct comprehensive financial evaluations for oncology patients referred by providers and members of the care team.
  • Assess insurance coverage, financial hardship, and potential barriers to treatment adherence.
  • Educate patients and families about insurance benefits and estimated treatment costs, including deductibles, copayments, coinsurance, and out-of-pocket maximums.
  • Provide individualized financial counseling to support informed treatment decisions.
  • Review and explain medical bills, insurance statements, and explanations of benefits.
  • Help patients establish payment plans and identify available financial resources.
  • Verify and review insurance benefits for oncology services, infusion therapy, radiation oncology, imaging, laboratory testing, specialty medications, and supportive care services.
  • Identify coverage gaps and collaborate with patients and payors to prevent treatment delays.
  • Help uninsured and underinsured patients explore coverage options, including Medicaid, Medicare, Marketplace plans, charity care, and other programs.
  • Collaborate with prior authorization and revenue cycle teams to address insurance barriers affecting treatment initiation and continuation.
  • Support patients with insurance appeals and documentation when appropriate.
  • Research, identify, and secure financial assistance resources for eligible patients.
  • Help patients apply for pharmaceutical manufacturer assistance, copay assistance, foundation grants, and charity resources.
  • Coordinate funding for oral oncology medications, infusion therapies, supportive medications, and other treatment-related expenses.
  • Monitor grant funding availability and connect eligible patients with resources.
  • Maintain knowledge of local, state, federal, nonprofit, and disease-specific financial assistance programs.
  • Track insurance denials and reimbursement challenges affecting oncology patients.
  • Analyze denial trends and identify process-improvement opportunities.
  • Collaborate with revenue cycle and billing teams to resolve complex cases.
  • Gather documentation for reconsiderations and appeals.
  • Maintain reports on patient assistance outcomes, denials, and recoveries.
  • Communicate patient financial concerns and interventions to the oncology care team.
  • Document patient interactions, financial assessments, referrals, and outcomes in the electronic medical record.
  • Participate in multidisciplinary meetings, case reviews, and oncology program discussions.
  • Serve as a resource for staff on financial advocacy, insurance requirements, and patient assistance opportunities.
  • Promote collaboration across cancer services to improve access and continuity of care.
  • Connect patients with community resources for transportation, lodging, food assistance, and other support services affecting treatment adherence.
  • Advocate for patients experiencing financial hardship related to cancer diagnosis and treatment.
  • Assist patients throughout the care continuum, from diagnosis through survivorship.
  • Maintain current knowledge of healthcare regulations, insurance practices, oncology reimbursement, and patient assistance resources.
  • Participate in ongoing education, oncology program meetings, and financial advocacy initiatives.
  • Assist leadership with program development and process-improvement efforts.
  • Track and report key performance indicators, including financial assistance secured, patient outcomes, denial recoveries, and resource utilization.
  • Contribute to initiatives to improve access, reduce treatment delays, and enhance patient satisfaction.
  • Support oncology infusion and radiation oncology clinics at the site, including telephone triage and electronic inbox management.

Desired Qualifications

  • Oncology background is preferred.
  • Bilingual Spanish ability is preferred.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$18M
Headquarters
Oak Brook, IL
Founded
1976

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