Community Health Navigator

Description

We Did It Again!  InterCommunity is a 2025 Healthcare Top Workplaces Winner!
VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in: 281 Main St., East Hartford 40 Coventry St., Hartford 828 Sullivan Ave., South Windsor. 
Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

Summary:

The Community Health Navigator supports Hartford residents in accessing and staying engaged with medical, behavioral health, and social services. This role blends community outreach, patient navigation, whole-person health education, and barrier-reduction strategies to promote whole-person health. The CHN conducts outreach to individuals not currently connected to care and reengages existing patients. Using SDOH screening data, the CHN develops individualized navigation plans and provides hands-on support to reduce barriers and improve health outcomes.

Essential Duties and Responsibilities:

Client Support & Navigation

• Conduct assertive outreach to identify individuals not connected to a medical home and engage existing patients who have missed appointments.
• Complete SDOH screenings, document findings in Epic, and develop individualized navigation plans.
• Schedule and coordinate medical, behavioral health, and social service appointments.
• Provide safe, timely transportation using agency vehicles or providing bus passes.
• Assist clients in understanding care plans, using MyChart, accessing telehealth, and navigating healthcare systems.
• Maintain accurate and up-to-date documentation of assessments, care plans, progress notes, and services rendered.

Whole Person Health Education & Advocacy

• Educate clients on preventive care, chronic disease management, mental health awareness, and available community resources. 
• Advocate for client needs by coordinating referrals and reducing barriers such as food insecurity, transportation, and access to care.
• Utilize client subsidy funds to address urgent needs that interfere with care engagement (e.g., food, transportation, basic necessities).

Follow-Up & Monitoring

• Conduct follow-up outreach to ensure clients remain engaged in care.
• Re-administer SDOH screenings 30 days after initial contact to track progress and adjust navigation plans.
• Monitor outcomes and contribute to quality improvement efforts.

Community Engagement

Build and sustain relationships with community partners, service providers, and local organizations. 

Attend community events and leverage partnerships to identify residents in need of care.

Collaborate with front desk staff to identify patients who no-show and require outreach.

Additional Responsibilities:

Ensure compliance with regulatory requirements and healthcare policies and procedures.

Adhere to all federal and state regulations and guidelines. 

Always maintain patient confidentiality.

Perform other duties as assigned.

Requirements

Qualifications:

• Strong communication skills with the ability to build trust and rapport across diverse populations.
• Ability to maintain accurate documentation and manage multiple priorities.
• Valid driver’s license and good driving history required.
• Strong interpersonal, organizational, and communication skills.
• Empathy and cultural sensitivity
• Problem-solving and resourcefulness
• Team collaboration and independence

Education / Experience:

• Experience in community health, case management, patient navigation, or related field preferred.
• Healthcare, Human Services, Public Health, or Social Work education preferred.
• Understanding of physical and mental health conditions.
• Commitment to health equity and community wellness
• Bilingual skills (Spanish/English) preferred.