systemsGo

IT services, project management, and support

Senior AV Engineer / AV Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Advanced audio-visual troubleshooting and diagnostics.
Crestron programming and configuration.
AMX programming and support.
Digital Signal Processor configuration using Biamp, QSC, or similar platforms.
Zoom Rooms administration.
Audio and video signal flow analysis.
Audio-visual system integration and interoperability.
Knowledge of audio-visual over Internet Protocol concepts.
Knowledge of ServiceNow or similar IT service management tools.
Knowledge of ITIL-based incident and change management.
Knowledge of Microsoft Teams Rooms and enterprise collaboration platforms is preferred.

Responsibilities

Diagnose and resolve complex audio-visual system issues involving Digital Signal Processors, control processors, codecs, displays, cameras, microphones, and signal distribution.
Troubleshoot signal flow, audio routing, video switching, synchronization, and interoperability issues across multiple audio-visual platforms.
Perform advanced fault isolation and implement corrective actions to minimize service disruptions.
Provide third-level technical support for enterprise audio-visual environments.
Support programming, configuration, and maintenance of Crestron and AMX control systems.
Configure and optimize Digital Signal Processors for audio performance.
Administer and support Zoom Rooms, including room configuration, software updates, and troubleshooting.
Validate configuration changes, perform testing, and execute rollback procedures when required.
Assist with audio-visual system upgrades, enhancements, and technology refresh initiatives.
Participate in P1/P2 major incident bridges and provide technical leadership during critical outages.
Perform root cause analysis and recommend permanent corrective actions.
Coordinate with global support teams, vendors, and original equipment manufacturers to resolve complex technical issues.
Document incidents, resolutions, and lessons learned in a timely manner.
Develop and maintain technical documentation, standard operating procedures, and troubleshooting guides.
Create and update knowledge base articles to improve support efficiency.
Maintain accurate records of system configurations, changes, and maintenance activities.
Work with Service Delivery, Infrastructure, and Collaboration teams to ensure seamless audio-visual operations.
Provide technical guidance and mentoring to L1 and L2 audio-visual support engineers.
Recommend process improvements and best practices to enhance audio-visual service reliability and user experience.
Support planned maintenance activities and change management processes.

Desired Qualifications

Knowledge of Microsoft Teams Rooms and enterprise collaboration platforms.

Job Summary

The Senior AV Engineer (L3) is responsible for providing advanced technical support for enterprise Audio Visual (AV) environments. This role focuses on troubleshooting complex AV issues, configuring and programming AV systems, supporting system integrations, and leading the resolution of critical incidents. The engineer works closely with global AV teams, vendors, and stakeholders to ensure high availability, performance, and reliability of meeting room and collaboration technologies.

Key Responsibilities

Advanced AV Troubleshooting

Diagnose and resolve complex AV system issues involving DSPs, control processors, codecs, displays, cameras, microphones, and signal distribution.
Troubleshoot signal flow, audio routing, video switching, synchronization, and interoperability issues across multiple AV platforms.
Perform advanced fault isolation and implement corrective actions to minimize service disruptions.
Provide third-level (L3) technical support for enterprise AV environments.

Programming & Configuration

Support programming, configuration, and maintenance of Crestron and AMX control systems.
Configure and optimize Digital Signal Processors (DSPs) for audio performance.
Administer and support Zoom Rooms, including room configuration, software updates, and troubleshooting.
Validate configuration changes, perform testing, and execute rollback procedures when required.
Assist with AV system upgrades, enhancements, and technology refresh initiatives.

Incident & Problem Management

Participate in P1/P2 major incident bridges and provide technical leadership during critical outages.
Perform root cause analysis (RCA) and recommend permanent corrective actions.
Coordinate with global support teams, vendors, and OEMs to resolve complex technical issues.
Ensure timely documentation of incidents, resolutions, and lessons learned.

Documentation & Knowledge Management

Develop and maintain technical documentation, standard operating procedures (SOPs), and troubleshooting guides.
Create and update knowledge base articles to improve support efficiency.
Maintain accurate records of system configurations, changes, and maintenance activities.

Collaboration & Continuous Improvement

Work closely with Service Delivery, Infrastructure, and Collaboration teams to ensure seamless AV operations.
Provide technical guidance and mentoring to L1 and L2 AV support engineers.
Recommend process improvements and best practices to enhance AV service reliability and user experience.
Support planned maintenance activities and change management processes.

Required Technical Skills

Advanced AV troubleshooting and diagnostics
Crestron programming and configuration
AMX programming and support
DSP configuration (Biamp, QSC, or similar platforms)
Zoom Rooms administration
Audio and video signal flow analysis
AV system integration and interoperability
AV-over-IP concepts
Microsoft Teams Rooms and enterprise collaboration platforms (preferred)
ServiceNow or similar ITSM tools
ITIL-based incident and change management

About the Company

systemsGo

IT services, project management, and support

systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Tokyo, Japan
Founded: 1998

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