Roadside Assistance Technician/Tow Driver

Position Schedule/Shift:  

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand. 

Position Summary:   

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you. 

Key Responsibilities: 

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.  

• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments. 

• Safely tow disabled vehicles following established procedures and towing guidelines.  

• Verify AAA membership and deliver outstanding customer service during every interaction.  

• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.  

• Maintain a clean and professional service vehicle.  

• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.  

• Accurately document daily activities, service calls, vehicle logs, and receipts.  

• Maintain DOT certification and an acceptable driving record.  

• Achieve goals related to member satisfaction, safety, productivity, and battery services.  

• Support community and special AAA events as needed. 

Qualifications: 

Required  

• High school diploma or GED.  

• Valid state driver's license with minimal driving infractions/incidents. 

• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing). 

• Strong customer service skills with the ability to communicate effectively and professionally.  

• Ability to work independently and make sound decisions in the field.  

• Comfortable using GPS, mobile technology, tablets, and electronic applications.  

• Ability to lift and move items weighing up to 75 pounds.  

• Ability to read and interpret roadside service procedures and member benefits.  

• Basic math and recordkeeping skills.  

• Ability to successfully complete AAA training programs.  

• Commitment to safety and teamwork. 

•     If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required 

Preferred 

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.  

• Previous tow truck driving experience.  

• Experience operating wheel-lift, flatbed, or dolly towing equipment.  

• Commercial driving experience.  

• Automotive knowledge or mechanical aptitude 

• Must be 21 years of age or older.  

Work Environment:  

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully. 

Compensation & Benefits Overview: 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation 

• Hourly rates starting at $21.00 per hour  

• Overtime opportunities paid at time-and-a-half.  

• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM 

• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**  

• $250 Quarterly Perfect Attendance Bonus.  

• Fully paid training to help you build the skills needed for success. 

Benefits 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. 

Time Off & Leave 

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to 5,250 covered per year; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: 

This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.