Operations and Support Claims Associate

Company Details

As an elite Excess and Surplus Lines market, Nautilus Insurance Group offers commercial property and casualty insurance solutions to appointed wholesale surplus lines producers countrywide. We have specialized in providing these solutions for more than 40 years.

We have more flexible policy terms and premium rates on a non-admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non-admitted basis.

Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer-centric focus and an expanded appetite.

Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings.

Benefit Highlights: 

• Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.
• Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices
• We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options. 
• One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile!
• We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs.
• Can you hear us now?  Employees are eligible for special cell phone service discounts with Verizon and AT&T. We’ve got a plum position for you! We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts.
• Flexible work arrangements
• On site newly renovated fitness center - free to use for employees.  Yoga and other classes available for a nominal fee

Responsibilities

Nautilus is seeking a Operations and Support Associate to join our team.  This role is located in our Scottsdale, AZ office on a hybrid basis.

• Sorts incoming submission requests from the agents, received through mail, fax and email, identifying those items to be entered into the Submission/Quote Tracking system.
• Follows established system procedures to accurately create, update and maintain the Submission/Quote Tracking systems.
• Performs submission and quote workflow functions which include, but are not limited to, printing, assembly, data entry, delivery, filing and purging.
• Responds promptly and accurately to requests from UW personnel through email, phone or routed notification regarding pulling of quote files, binding of a quote and updating of the Submission/Quote Tracking systems.
• Performs database searches within the Submission/Quote Tracking system and TOPCAT to identify quote numbers, policy numbers and/or users.
• Maintains statistical information on work completed and work carried over, as assigned by the Manager.
• Prints and processes reports and performs research activities, as requested by the Manager.
• Participates within a team structure, as well as working independently, to assure effective workload management, remaining flexible to move from one routine to the next with minimal interruption to workflow.

Qualifications

• High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have basic to intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to effectively communicate on telephone.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to multitask and maintain acceptable production.

Additional Company Details

The Company is an equal employment opportunity employer. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role