Teleperformance

Outsourced customer experience management services

Pricing Assistant Manager

Corporate Finance & FP&APosted on Nov 5

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

A Chartered Accountant (CA), Certified Management Accountant (CMA), or MBA in Finance qualification.
At least 7 years of overall experience, including 3–5 years in a relevant role specifically in B2B commercial pricing.
Strong process orientation and commitment to process excellence.
Experience in client management and understanding of key performance indicators (KPIs) and service-level agreements (SLAs).
Strong mathematical and analytical skills.
Familiarity with automation tools and quality improvement initiatives.
A track record of engaging senior stakeholders and working effectively in high-pressure environments.
Interpersonal and communication skills for interacting with employees, superiors, and other stakeholders.
Strong analytical, time management, and presentation skills.
Organization and attention to detail.

Responsibilities

Prepare commercial pricing schedules for requests for proposals (RFPs) and requests for quotations (RFQs).
Ensure commercial pricing aligns with business goals, policies, margin targets, and related requirements.
Identify opportunities to use technology and end-to-end process improvement to simplify and streamline pricing activity for faster, more accurate turnarounds.
Identify risks and opportunities in solutions and ensure appropriate risk is priced into deals.
Work closely with and challenge sales and pre-sales teams on business requirements and metrics.
Apply a deep understanding of profit and loss accounting, including direct costs and overheads.
Maintain and update a master pricing database for all deals, including key metrics.
Partner with and support operational areas such as the Sales and Account Management teams.
Maintain and update pricing model templates and calculators.
Provide forecast updates on new deals for 3–6 months after go-live, including analysis, month-end insights, and appropriate accounting treatments.
Prepare ad hoc analyses and dashboards based on business requirements or senior management requests.
Calculate, govern, and track commission payments.

Desired Qualifications

Knowledge of Dynamics 365 ERP.
Experience with Jedox or similar tools.
Experience with Microsoft SharePoint.
Advanced working knowledge of Microsoft Office and Excel.
Knowledge of Visual Basic for Applications (VBA).

Overview

The Pricing Assistant Manager plays a critical role in shaping commercial pricing strategies for B2B engagements. This position supports the Finance department by preparing accurate and strategic pricing schedules for RFPs/RFQs, ensuring alignment with business goals, margin targets, and risk parameters. The role demands strong analytical acumen, stakeholder engagement, and process improvement capabilities to drive pricing excellence across the organization.

Qualifications

Qualifications and Experience / Key Competencies

Chartered Accountant (CA), Certified Management Accountant (CMA), or MBA in Finance
Minimum 7 years of overall experience, with at least 3–5 years in a relevant role, specifically in B2B commercial pricing
Strong process orientation with a commitment to process excellence
Experience in client management and understanding of KPIs and SLAs
Excellent mathematical and analytical skills
Familiarity with automation tools and quality improvement initiatives
Strong track record of engaging senior stakeholders and thriving in high-pressure environments

Other Skills

Strong interpersonal and communication skills to interact with employees, superiors, and other stakeholders
Strong analytical, Time Management and Good Presentation skills
Organized with keen attention to detail

Technology

Preferred have knowledge of Dynamics 365 ERP
Experience of Jedox or other similar tools advantageous
Experience of MS SharePoint.
Expert working knowledge of MS office with advance excel
VBA knowledge will be an added advantage

Responsibilities

Responsibilities

Preparation of commercial pricing schedules for RFP/RFQ
Ensuring that commercials are in accordance with business goals, policies, margin targets etc.
Identify ways to use technology and end to end process improvement to simplify and streamline pricing activity for faster, accurate turnarounds.
Identify risks and opportunities in solutions and ensure appropriate levels of risk are priced into deals
Work closely and challenge sales/pre-sales team on business requirements and metrics
Deep understanding of Profit and Loss accounting including Direct Costs and Overheads
Maintain and upkeep a master pricing database on all deals including all key metrics
Business partner and support other operational areas like the Sales and Account Management Teams
Maintain and update the different pricing model templates and calculators
Provide forecast updates on new deals for 3-6 months post go-live including analysis, month end insight and any appropriate accounting treatments.
Ad-hoc analysis and dashboards according to the business requirement or senior management
Calculation, governance and tracking of commissions payments.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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