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Equinix

Global data center, colocation, interconnection provider

Data Center Administrative Assistant

Administrative SupportConfirmed live in the last 24 hours
Full-timeSantiago, Santiago Metropolitan Region, ChileNo salary listedIn-person

About the Job

Requirements

  • A technical title or professional diploma is required.
  • At least 2 years of equivalent work experience is required.
  • Advanced proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Internet tools, is required.
  • Intermediate English is required.

Responsibilities

  • Provide semi-routine administrative support to the Data Center facilities.
  • Follow standard procedures for answering incoming telephone calls.
  • Review and respond to work requests through established systems, including dispatch and updates.
  • Coordinate customer visits and schedules within the Data Center.
  • Assist with semi-routine customer inquiries and incidents.
  • Maintain meeting-room and tour schedules while customers are on site.
  • Coordinate activities directly with the Equinix Response Center when necessary.
  • Maintain Data Center activity records, including circuit inventories, installed-power inventories, and hours worked.
  • Generate purchase requests and coordinate deliveries and invoicing with vendors when applicable.
  • Participate in special projects as required.
  • Communicate the Data Center’s standard operating procedures to customers and build positive customer relationships.
  • Coordinate customer work visits with the security team and escort customers or vendors when necessary.
  • Follow up on and report semi-routine customer inquiries and incidents, identifying possible trends.
  • Manage customer work-visit tickets in the appropriate systems.
  • Conduct orientation tours for new customers and familiarize them with the facilities.
  • Guide customers through the facilities by direct phone calls when necessary.
  • Act as the local customer liaison, coordinating tasks with cross-functional teams.
  • Maintain positive business relationships with local vendors to support customers’ administrative needs.
  • Provide information about local vendors when requested.
  • Send Data Center templates and documentation by phone, email, or in print.
  • Keep customer-service areas and meeting rooms clean, organized, and fully stocked.
  • Assist with tracking customer shipments when customers are on site.
  • Identify potential customer-satisfaction issues and escalate cases when appropriate.

About the Company

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Equinix

Global data center, colocation, interconnection provider

Equinix provides data center space, colocation, and interconnection services to businesses worldwide. Customers rent space to house servers and use interconnected networks inside Equinix data centers, enabling low-latency data transfer between networks and cloud providers. Unlike competitors that focus only on space, Equinix combines a global footprint with a large ecosystem of over 10,000 customers for direct, high-speed connections. Its goal is to enable fast, reliable digital operations and support customers’ digital transformation and multi-cloud strategies.

Company size
10,001+
Company stage
IPO
Headquarters
Redwood City, CA
Founded
1998

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