Accounting Services Associate 2

Job Track Description:

• Must have good knowledge in working on MS office applications.

• Primary role of Cash app/Billing/Collections for global customers

• Reporting actual Billing/Cash Applications Collections against monthly targets
• Quality review of Cash Application/Billing process
• Follow up through mails and calls

• Escalation of issues to Stake holders.

• Should be able to solve & help customers and business teams in case of queries related to their invoices

• Research and analyse the disputes/deductions in ERP

• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution

• Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner

• Investigate and escalate if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,

• Deliver quality customer service by researching and responding to all internal/external stake-holders inquiries quickly, effectively and professionally

• Excellent written & verbal communication,

• Should have a good attitude to learn and be committed

• Exposure in SAP/S4HANA will be added plus point

Essential Requirement:

• Commerce and accounting background

• Ability to analyse the past due receivables

• 1-2 Years of experience mainly in BPO.

• Good Oral and Written communication skills

• Experience in follow up through mails and calls
• Worked on Billing/Cash App/Collections

• AR process knowledge (Preferably End to End)

• Experience in Excel as well as PowerPoint presentation.

• Should be willing to work in shifts

Good to have:

• SAP experience

• Operations review with client and management