Veriforce

SaaS platform for contractor risk management

Account Executive

Account ManagementConfirmed live in the last 24 hours

Full-timeCardiff, UKNo salary listedHybrid

About the Job

Requirements

Experience working in a customer success or key account environment.
Ability to build and maintain strong customer relationships.
Ability to manage multiple priorities at pace, stay organised, and ensure clients continue to receive a strong level of service.
Confident communication, influencing, and relationship management skills to build effective relationships with customers and colleagues.

Responsibilities

Manage a portfolio of clients, build relationships with key contacts, and understand their needs in their partnership with CHAS.
Own the client journey from onboarding through renewal, keeping customers engaged, addressing issues, and reconnecting with clients whose engagement has dropped.
Hold regular client reviews and conversations to ensure customers are receiving value and identify opportunities to increase contractor connections.
Identify and develop growth opportunities, including upselling, and work with Account Managers when there is potential to grow an account further.
Maintain accurate customer relationship management records, share regular updates, and collaborate with internal teams to deliver a strong customer experience.

Desired Qualifications

Experience in supply chain compliance, environment, health and safety, or quality.
Experience in property management or governance, risk and compliance.

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors.

We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.

If you’re someone who can build a great relationship while keeping an eye out for the next opportunity, this could be the role for you.

As an Account Executive, you’ll manage your own portfolio of clients, helping them get the most from their relationship with CHAS while driving retention, renewals and growth. You’ll build relationships with key stakeholders, understand what matters to them and identify opportunities to deepen their partnership with us.

Manage your own portfolio of clients, building strong relationships with key contacts and understanding what they need from their partnership with CHAS.
Own the client journey from onboarding through to renewal, keeping customers engaged, addressing any issues and reconnecting with clients where engagement has dropped.
Hold regular client reviews and conversations, making sure customers are getting value from the service while identifying opportunities to increase contractor connections.
Spot and develop opportunities for growth, including upsell opportunities, and work with Account Managers when there’s potential to grow an account further.
Keep on top of your accounts, maintaining accurate CRM records, sharing regular updates and working with teams across the business to deliver a great customer experience.

You’ll have experience working in a customer success or key account environment, with a proven ability to build and maintain strong customer relationships. You’ll be comfortable managing multiple priorities at pace, staying organised and making sure your clients continue to receive a great level of service.

You’ll also be a confident communicator with strong influencing and relationship management skills, enabling you to build effective relationships with both customers and colleagues across the business.

Experience within supply chain compliance, environment, health and safety, or quality would be an advantage. We’d also welcome experience within property management or governance, risk and compliance, although these aren’t essential for success in the role.

About the Company

Veriforce

SaaS platform for contractor risk management

Veriforce provides a subscription-based SaaS platform for managing supply chain risk and contractor compliance in high-hazard industries. Its VeriforceONE product centralizes the contractor lifecycle—from onboarding and prequalification to safety training, worksite access control, and ongoing compliance monitoring—using real-time data and predictive analytics to reduce risk. The company differentiates itself with a global network of over 1,300 hiring clients and 90,000+ contractors across 140+ countries, plus an integrated suite that includes operator qualifications (OQ) training and qualification management built into one platform and a history of strategic acquisitions. Its goal is to help organizations meet regulatory and client requirements, ensure contractor safety, and minimize third-party risk through end-to-end visibility and controls across the contractor ecosystem.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: The Woodlands, TX
Founded: 2001

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