NPI Quality Engineer

About the Role

We are seeking a Quality Engineer – NPI & Process Quality responsible for ensuring the successful launch and maturity of new products and manufacturing processes through the implementation of prevention and detection controls, quality risk management, and continuous improvement initiatives. This role ensures compliance with engineering requirements, applicable certifications, and key performance metrics such as FPY, CPK, PPM, Scrap, and Warranty Costs. The position plays a critical role in reducing quality escapes, strengthening process robustness, and supporting successful product introductions into production. This is a temporary one-year project-based position.

Responsibilities

• Design and lead strategies focused on reducing quality escapes and warranty costs through prevention and detection controls.
• Develop and implement product and process audits, as well as functional test certifications such as Run Test, Leak Test, and other validation methods.
• Implement monitoring systems to ensure critical product and process characteristics meet engineering specifications and certification requirements, including AHRI and ASME standards.
• Lead problem-solving projects using methodologies such as 8D, A3, and 4 Blocker.
• Analyze and improve key performance indicators including FPY, PPM, CPK, Scrap, Rework, Repairs, and Warranty Costs.
• Ensure timely execution and long-term effectiveness of corrective actions.
• Maintain and update Quality Management System documentation in accordance with Carrier Excellence standards.
• Develop and maintain PFMEAs, Control Plans, and Process Certification activities.
• Manage quality risks during new product introductions and process changes.
• Review process control documentation to ensure compliance with internal, customer, and regulatory requirements.
• Drive continuous improvement initiatives focused on process maturity, quality performance, and operational excellence.
• Support workforce development through skills matrix management and training initiatives.

Requirements

• Bachelor's Degree in Industrial, Mechanical, Manufacturing Engineering, or a related field.
• Minimum 2 years of experience in Quality, Manufacturing, or New Product Introduction (NPI).
• Strong knowledge of quality tools including PFMEA, Control Plans, MSA, SPC, APQP, and PPAP.
• Experience leading problem-solving initiatives using 8D, A3, or 4 Blocker methodologies.
• Knowledge of manufacturing processes and functional testing systems such as Leak Test, Run Test, and Electrical Test.
• Experience analyzing quality performance metrics including FPY, PPM, CPK, Scrap, Rework, Repair, and Warranty Costs.
• Experience with process validation and certification activities.
• Advanced proficiency in Excel, Minitab, or similar statistical analysis tools.
• Proven ability to lead cross-functional teams and continuous improvement projects.
• Intermediate to advanced conversational English (required).
• Experience with process change management and New Product Introduction activities is highly desirable.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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