Ritchie Bros.

Asset management and heavy equipment auctions

Transport Scheduling Assistant

Logistics & TransportationPosted on Nov 13

Full-timeBanbury, UKNo salary listedIn-person

About the Job

Requirements

Good information technology skills.
Experience in a customer-facing role.
A professional telephone manner.
Experience working to tight deadlines and under pressure.
Awareness of contract service-level agreements and the ability to work to them.
Math and English GCSEs or equivalent.
Comfort and confidence negotiating collection charges.
Ability to work independently when required and as part of a team.
Ability to manage and prioritize workloads.

Responsibilities

Call policyholders, following company General Data Protection Regulation training and scripts, to arrange collection of accident-damaged vehicles, collect accurate information, and update drivers’ notes.
Call holding garages and accident repair centres to confirm any vehicle charges, collect accurate information, and update drivers’ notes.
Negotiate charges to ensure value for money for clients, following company guidelines on standard police charges.
Confirm required payment methods with holding garages and accident repair centres, and update the charges database.
Liaise with the client team to ensure all charges are approved before assigning a collection to a driver.
Work with the Vehicle Collection Scheduling team to book all collections within customer service-level agreements.
Own the assigned collection area, update collection records daily, and inform the client team of collection issues.
Keep all called files up to date and add notes when required.
Perform general office duties, including handling enquiries, typing, scanning, database updates, and filing.
Assist with queries and issues from customers, suppliers, and members of the public.
Complete other reasonable tasks requested by department management in a timely, efficient, and safe manner.

Transport Scheduling Assistant

The purpose of this role is to maximise all contact time to arrange the collection of vehicles, calling both policy holders and holding garages, confirming charges, and booking collection dates in line with SLA’s. This is a customer and client facing role, so a professional and friendly approach is required at all times.

Vehicle Collections Scheduling

Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles
ensuring correct information is collected and all drivers' notes updated accordingly
Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly
Negotiating charges to ensure value for money for all the company’s clients, following company guidelines relating to standard police charges
Confirm with holding garages/accident repair centres method of payment required, update charges database with information
Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver
Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s
Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections
Ensure all files called are up to date, adding notes when and where required
General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
Assist in dealing with queries and issues from customers, suppliers & members of the public
Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner

Person Specification Skills & Experience Required

Good IT Skills
Experience in a customer facing role
Professional telephone manner
Experience working to tight deadlines and under pressure

Knowledge

Aware of contract SLA’s and have the ability to work to these

Qualifications/Certificates/Education

Math's and English GCSE or equivalent

Personal Qualities/Other

Comfortable/confident negotiating collection charges
Able to work off own initiative at times
Can work as part of a team
Be able to manage and prioritise workloads
Positive ‘Can Do’ Attitude

Minimum Salary: -

Maximum Salary: -

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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