Customer Service Specialist

Job Description

As a Customer Service Specialist, you will support the daily supply chain operations for selected customers. You will be in close contact with production sites, logistics partners, and customers, helping to ensure smooth delivery processes and accurate planning. This role is ideal for candidates who want to grow in customer service and logistics, gaining valuable experience in an international environment.

What will be your responsibilities?         

• Supporting daily communication and coordination between production plants, logistics partners, ADC, and customers
• Processing customer orders and monitoring schedules against agreements
• Supporting inventory monitoring, cycle counting, and stock take activities in cooperation with ADC
• Escalating issues and supporting the resolution of deviations in delivery planning
• Assisting in the preparation of logistics concepts and supporting RFQ processes (data collection, cost calculations)
• Managing basic customer inquiries and logistics complaints under supervision

Qualifications

What do we expect from you?

• Education in Logistics, Supply Chain Management, Business Administration, or relevant work experience in customer service/logistics
• Experience in supply chain or customer service roles, ideally in manufacturing or automotive industry (2-3 years)
• Basic knowledge of supply chain processes (order management, inventory, logistics flows)
• Good analytical and organizational skills, willingness to learn and take on more responsibility over time
• Fluency in English (minimum B2 level) is mandatory; French language skills are a strong advantage
• MS Office proficiency; first experience with ERP systems (SAP) is a plus
• Team-oriented personality with a proactive and customer-focused mindset
• Flexibility to align your working hours with an international team, with a preference for availability during core business hours (typically around 9:00 AM – 5:00 PM). Occasional flexibility for earlier working hours is possible

What qualities do we value in you?

• Care:  You pay attention to details and ensure reliability in order processing and communication
• Goal-oriented mindset:  You are motivated to support the team in achieving customer satisfaction and delivery reliability
• Responsibility:  You take ownership of your tasks and are eager to develop into more complex responsibilities
• Collaboration:  You enjoy working with colleagues across different functions and building strong working relationships
• Respect:  You contribute to an open and professional communication culture in an international team

Additional Information

Financial Benefits:

• 13th salary upon achieving agreed targets
• 4% contribution to the Supplementary Pension Scheme (3rd pillar)
• Financial bonuses (for commuting, improvement suggestions, employee referrals, etc.)
• Rewards for various milestones (wedding, childbirth, years of service, blood donation, etc.)
• Regular salary increases

Working Conditions & Flexibility:

• 37.5-hour work week
• 4 extra days off (so-called sick days)
• Subsidized meals in a company restaurant/canteen
• Home office according to internal policies

Educational Activities & Health Support:

• Language learning
• SEDUO – e-learning education platform
• Participation in conferences and workshops
• Health days and vitamin packages
• Personal development in various areas with career growth opportunities

Additional Benefits:

• Discount benefits (Cafeteria Edenred program, LEONI IT bazaar, etc.)
• Material gifts (welcome package, LEONI branded items, etc.)
• Company events and team activities

Basic gross guaranteed salary: from 1500 EUR/Brutto +13th salary The final basic wage component will be adjusted to individual skills and experience of selected candidate.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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LEONI Wiring Systems Slovakia, spol. s r.o.