Full-Time
Production Support Engineer – Early Career
Retail Engineering
Updated on 1/23/2025
Apple
10,001+ employees
Designs and sells consumer electronics and software
Entry
Austin, TX, USA
You match the following Apple's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
- Related software engineering internship or job experience
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback)
- Coding knowledge in Java and familiarity with related frameworks
- Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution
- Managing & communicating carriers activation related issues across multiple platforms and systems
- Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements
- Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes
- Assisting with the support strategy for new product and feature launches
- Collaborating on cross-functional process enhancements to improve efficiency and service quality
- Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes
- Experience with data visualization and analysis tools such as Tableau or Power BI
- Ability to simplify and present complex technical issues in a clear, concise manner
- Prior experience in Retail environments or supporting retail applications is highly advantageous
- Proficiency in ITIL practices, including incident, problem, and change management
- Experience with SQL and leveraging databases for data analysis
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms
- Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Its products work together seamlessly, providing users with a cohesive experience across devices. Apple differentiates itself from competitors through its integrated approach, where it controls both hardware and software, ensuring high-quality performance and user satisfaction. The company's goal is to enhance customer loyalty and drive financial success through continuous innovation and a strong focus on user experience.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's sustainability efforts enhance its brand image among eco-conscious consumers.
- Expansion into the smart home market could increase Apple's market share.
- The Apple Store app launch in India targets a fast-growing smartphone market.
What critics are saying
- AI News Summary feature spreading misinformation could damage Apple's reputation.
- Delays in OLED MacBook Air plans may affect Apple's competitive edge.
- Transition of Apple Card partners could disrupt financial services and customer experience.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- The Apple Card offers unique financial incentives, enhancing customer loyalty.
- Apple's spatial computing innovations provide immersive experiences without physical controllers.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan