Full-Time
Production Support Engineer – Early Career
Retail Engineering
Posted on 12/11/2024
Apple
10,001+ employees
Designs and sells consumer electronics and software
Entry
Austin, TX, USA
You match the following Apple's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
- Related software engineering internship or job experience
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback)
- Coding knowledge in Java and familiarity with related frameworks
- Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution
- Managing & communicating carriers activation related issues across multiple platforms and systems
- Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements
- Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes
- Assisting with the support strategy for new product and feature launches
- Collaborating on cross-functional process enhancements to improve efficiency and service quality
- Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes
- Experience with data visualization and analysis tools such as Tableau or Power BI
- Ability to simplify and present complex technical issues in a clear, concise manner
- Prior experience in Retail environments or supporting retail applications is highly advantageous
- Proficiency in ITIL practices, including incident, problem, and change management
- Experience with SQL and leveraging databases for data analysis
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms
- Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for easy interaction between hardware and software. Apple's goal is to enhance user experience through continuous innovation while expanding its market presence and customer loyalty, particularly through services like the Apple Card and trade-in programs that promote sustainability.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- AirPods Pro 3's health tracking taps into the growing wearable health tech market.
- Apple Music's new PR leadership could strengthen brand presence in the music industry.
- Smart home hub development positions Apple as a key player in home automation.
What critics are saying
- Health tracking features may face regulatory scrutiny over data privacy concerns.
- AI-powered smart home devices increase competition with Amazon and Google.
- $430 billion U.S. investment may be affected by economic and policy changes.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience across devices.
- The Apple Card offers unique financial incentives, enhancing customer loyalty and engagement.
- Apple's spatial computing innovations provide immersive experiences without physical controllers.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan