Maintenance Renewal Representative - Anz

What will you be doing?

As a Maintenance Renewal Representative, your job is to ensure all current customers see the value in renewing their annual maintenance contracts, and that these contracts are renewed on time. This role requires a combination of selling, value proposition transfer to the customer, organizational skills and a high level of customer service.

Your responsibilities will include: 

• Managing sales of existing customers
• Ensuring timely renewals with existing customers
• Tracking customer license status and identifying upcoming license requirements for renewal
• Coordinating with sales executives on account management and potential opportunities
• Coordinating with internal (legal, accounting) and external business teams
• Diligence with forecasting and maintaining ongoing and upcoming sales
• Following up with quoted customers until renewals are closed
• Tracking cancellations and reasons for cancellations
• Maintaining knowledge of current products and pricing appropriately, to closing sales
• Identifying and transferring leads to sales departments

OK, I’m interested… is this the job for me?

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what an existing customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities you’ll need to be a fit for this role include:

• Bachelor’s degree
• 1-2 years of experience in a related role
• Ability to understand and convey business issues and technical concepts
• Outstanding written and verbal communication skills
• Superior work ethic and a positive attitude
• Sense of urgency in a high-volume work environment
• Ability to work well independently and as a team player
• Ability to work in a flexible environment and adaptive to change
• Strong numerical and data skills, with the ability to understand quoting processes and accurately calculate pricing
• Amenable to working ANZ time shift (7:00 AM – 4:00 PM)

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Competitive compensation package,
• Performance bonuses/incentives
• Career growth & advancement opportunities

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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