Full-Time

Liveops Analyst

Posted on 1/17/2025

Epic Games

Epic Games

10,001+ employees

Develops games and provides development tools

Consumer Software
Gaming

Junior, Mid

Morrisville, NC, USA

Category
Data Management
Data Analysis
Data & Analytics
Requirements
  • 2+ years of experience supporting launches of a live, public product
  • Incident management process expertise
  • Effective communication skills and experience working in a cross-functional organization
  • General comfort working with visualization tools and metrics
  • You thrive in a fast-paced environment
  • You have a knack for customer advocacy
Responsibilities
  • Operate and continually improve major incident management processes and tooling, from initial identification through to resolution and influencing systems design principles across the company
  • Participate in an on-call rotation that extends coverage in assisting and supporting service owners during off-hours
  • Interface with telemetry and monitoring systems to understand the health of critical business services
  • Contribute to systems and services that help us with operational excellence and automated workflows
  • Develop best practices across our organization and tools that help us distribute those
  • Guide development teams on understanding systems and helping them be successful with service ownership
  • Guide service owners in risk reduction and major launch preparation

Epic Games develops and publishes popular video games, including "Fortnite" and "Unreal Tournament," available on various platforms like iOS, Android, and PC. The company also provides Epic Online Services, which offer tools for other developers to manage and scale their games, including backend support and online multiplayer features. Unlike many competitors, Epic Games shares its technology, such as the Unreal Engine, allowing other developers to create their own games. The goal of Epic Games is to enhance gaming experiences for players while empowering developers with the necessary tools and support.

Company Stage

Late Stage VC

Total Funding

$8.4B

Headquarters

Cary, North Carolina

Founded

1991

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Epic Games' collaborations with brands like Adidas expand its market reach.
  • The rise of VR/AR gaming opens new opportunities for Epic's immersive content.
  • Subscription models provide Epic with steady revenue and high-quality content creation.

What critics are saying

  • FTC complaints pose legal and financial risks for Epic Games.
  • Overreliance on collaborations may dilute Fortnite's brand identity.
  • Server downtimes can lead to player frustration and negative sentiment.

What makes Epic Games unique

  • Epic Games offers Unreal Engine, a leading game development tool for developers.
  • Fortnite's cross-platform play enhances player engagement across various devices.
  • Epic Online Services provide essential backend support for game developers.

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Benefits

Health coverage - 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share

Robust mental well-being programs & free therapy and coaching for employees & dependents

Unlimited PTO & sick time

Paid sabbatical