Lead Cyber Security Operations

Are you interested in using capabilities that enable the organization to operate with innovation, speed, agility, scalability, and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.   

Your Team and Role 

As a Lead in the Cyber Security Operations Center, you will play a key role insecuring the enterprise andadvancingthe maturityof Prudential’s Cyber Defense & Responseorganization.Working with a high degree of independence, you willbe responsible formanaging triage, event handling, and initial threat assessment operations to safeguard the Prudential Financial enterprise.

In this role, you will collaborate with stakeholders across the Cyber Defense and Response organization to strengthen team capabilities through data-driven insights, automation, and orchestration. Your expertise and observations will directly contribute to enhancing secure architecture and advancing global cyber resiliency across the enterprise. 

Here is What You Can Expect on a Typical Day :  

• Provideshift-level operational leadership,maintainingawareness of activesecurity eventsand emerging threats, while dynamically adjustingresourcesto meet business risk and operational demands.

• Coordinate andoptimizealert intake, triage, and prioritization, ensuringthat alerts are acknowledged and processed withindefinedSLAs

• Lead and coordinatesecurityevent escalationactivitiesbyvalidatingall proposed escalations to ensureaccurate,appropriatelyprioritized, and supported bysufficientanalytical contextbefore engaging downstream teams.

• Maintain event handling qualitycontroland documentation standards, ensuring all events are accurately recorded, tracked, and handled consistently.

• Drive continuous improvement ofevent handlingrunbooks, SOPs, and operational processestoidentifygaps,reduceinefficiencies,enhance operations,andadvanceautomation.

• Continuously build technicalexpertiseand stay current on threats, attack methods, and industry trendsto enhance theorganization'scapability.

• Professionallycommunicate and collaborate with other cybersecurity and IT professionals, as well as business stakeholders, to coordinate responses and implement security improvementsand risk burndown. 

• Mentor junioranalysts by reviewingtheir work, sharing best practices, and helping them strengthen analytical and reporting skills.

The Skills & Expertise You Bring  

• 5+ years ofexperiencein acybersecurity-focused role with at least 2 years in securityoperations

• Strong knowledge of security event handling processes, detection methodologies, and SOC operations.

• Strong understanding of enterprise technologies including operating systems, networking appliances, identity access management, and cloud/SaaS platforms.  

• Hands-on experience withSIEM, SOAR, XDR/EDR, IDS/IPS, and other security tools.

• Ability to analyze security data across networks, systems, and applications toidentifyanomalies,validatealerts, and distinguish real threats from false positives.

• Excellent problem-solving, communication, and collaboration skills, with the ability to engage both technical and non-technical stakeholders.

• Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges.

• Analytical thinking: The ability to break down complex problems into smaller, more manageable components to identify threats, understand attack patterns, and pinpoint root causes. 

• Experience working in Agile or iterative environments.

• Time management and prioritization: The ability to manage multiple tasks, prioritize critical incidents over low-priority alerts, and streamline work in a fast-paced environment. 

• Ability to effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization 

• Experience driving automation and orchestration efforts to improve efficiency.  

• Relevant certifications (e.g.,GIACGCIH, GSOC, GCFA, GNFA) are a plus.