Lock Shop Supervisor

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Lock Shop Supervisor is a member of Georgetown University's Facilities Maintenance Services team and is responsible for the leadership and daily management of the University's Lock Shop and Access Control Program. This position supervises Lock Shop and Electronic Access Control personnel, plans and prioritizes maintenance and repair activities, oversees contractor performance, and manages the installation, maintenance, and repair of mechanical and electronic locking systems, doors, door hardware, ADA door operators, and related access control equipment across the University. The supervisor also administers the University's Key Control Program, coordinates campus-wide rekeying initiatives, and supports capital construction and renovation projects while ensuring compliance with University standards, applicable codes, and life safety requirements.

The position provides operational leadership by assigning work, monitoring performance, inspecting completed work, and ensuring services are delivered safely, efficiently, and with a high standard of quality. The Lock Shop supports the security and operational needs of academic, residential, research, healthcare, and administrative facilities by maintaining doors, frames, locking systems, vehicle locks, and electronic access devices, responding to emergency service requests, and partnering with Public Safety, Residential Living, Capital Projects, University Information Services, and other Facilities Operations teams to ensure secure, reliable, and uninterrupted access throughout the University.

Additional duties include, but are not limited to:

• Plans, coordinates, and oversees the maintenance, repair, installation, and replacement of mechanical and electronic access control systems across the University.
• Manages the University's Key Control Program, including the creation, issuance, auditing, and accountability of hundreds of keys annually in accordance with University policies and security standards.
• Provides leadership, technical guidance, and on-the-job training for Lock Shop and Electronic Access Control personnel while coordinating required technical, safety, and regulatory training
• Ensures compliance with University policies, applicable codes, safe work practices, personal protective equipment (PPE) requirements, and the proper handling of tools, equipment, and hazardous materials associated with the trade.

Work Interactions and Work Mode Designation

Collaborates with Facilities Operations, Public Safety, Residential Living, Capital Projects, University Information Services, Environmental Health & Safety, and external contractors to support the University's physical security and access control needs. This position is designated as On-Campus and requires regular on-site presence to support daily operations, emergency response, and the supervision of essential maintenance and security functions.

Requirements and Qualifications

• High school diploma or GED.
• Minimum of five (5) years of journey-level locksmith experience in a commercial, institutional, healthcare, or higher education environment.
• Minimum of three (3) years of supervisory or management experience leading a locksmith, access control, or related skilled trades team.
• Experience supervising employees covered by a Collective Bargaining Agreement (CBA), including work assignment, performance management, attendance, disciplinary processes, and contract administration.
• Experience managing mechanical and electronic access control systems, key control programs, contractor performance, and preventive maintenance operations.
• Ability to develop and maintain master key systems, key records, security documentation, and departmental policies and procedures.
• Ability to read and interpret blueprints, specifications, construction documents, work orders, and technical drawings.
• Strong leadership, organizational, project management, and problem-solving skills with the ability to effectively plan, prioritize, assign, and evaluate work.
• Demonstrated ability to lead teams, mentor employees, resolve conflicts, and foster a culture of accountability, safety, and continuous improvement.
• Excellent verbal and written communication skills with the ability to collaborate effectively across departments and with contractors, customers, and University leadership.
• Working knowledge of OSHA regulations, life safety codes, ADA requirements, and applicable building codes.
• Proficiency with Microsoft Office and computerized maintenance management systems (CMMS).
• Valid driver's license.
• Ability to work outside of normal working hours and respond to emergency call-ins as required. This position is designated as Core Essential.
• Certified Registered Locksmith (CRL), Certified Professional Locksmith (CPL), or Certified Master Locksmith (CML).
• Automatic Door or Electronic Access Control certifications (AAADM, Allegion, ASSA ABLOY, Genetec, SALTO, Genea, or equivalent).
• OSHA 10 or OSHA 30 certification.
• Training or certification in leadership, supervision, labor relations, conflict resolution, project management, or facilities management.
• Professional certifications such as Certified Facility Manager (CFM), Project Management Professional (PMP), Certified Public Manager (CPM), or equivalent leadership credentials are preferred
• Ability to stand, walk, climb, bend, kneel, crouch, and work in confined spaces for extended periods.
• Ability to lift and carry up to 100 pounds occasionally and up to 35 pounds frequently.
• Ability to safely operate hand and power tools, ladders, lifts, and University vehicles.
• Ability to work indoors and outdoors in varying weather and environmental conditions.
• Ability to work at heights and maintain the physical agility, balance, and range of motion necessary to safely perform the essential functions of the position.

Preferred Qualifications

• Technical or vocational training in locksmithing, carpentry, construction trades, electronics, facilities management, or a related field.
• Associate's or bachelor's degree in Facilities Management, Construction Management, Business Administration, or a related discipline.

• Experience in a higher education, healthcare, or large institutional campus environment.
• Experience supporting capital construction and renovation projects involving door hardware and access control systems.
• Experience managing departmental budgets, inventory, procurement, and vendor contracts.
• Demonstrated knowledge of commercial doors, frames, door hardware, master key systems, and key control administration.
• Experience installing, maintaining, and repairing mechanical and electronic locking systems, card access systems, wireless locking technologies, ADA door operators, electric strikes, magnetic locks, door closers, and related hardware.

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$54,616.00 - $100,493.33

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.