Consumer Governance Program Manager

Responsibilities:

• Driving the overall operational safety and soundness of the Consumer line of business (LOB), including fostering collaboration with 1LOD and 2LOD to drive risk management throughout the product lifecycle and providing thought leadership to the Consumer LOB.
• Remaining knowledgeable about the Compliance risk domain, including but not limited to Deposit Compliance, in the functional areas across the Consumer Banking, Small Business, and Retail business lines, including areas of cross organizational risk.
• Supporting the Consumer Banking and Retail business lines in identifying and mitigating Compliance and Operational risks.
• Managing Consumer and Small Business Terms and Disclosures processes by tracking necessary changes, working with the Compliance and Legal teams for alignment and approval, working with internal teams to notify customers of changes and publishing updates.
• Participating in the preparation and delivery of presentations to various levels of management in written and verbal formats, including documenting and reporting risk throughout the risk management lifecycle.
• Supporting end-to-end consumer product development, maintenance, and processes to streamline consumer banking product offerings and ensure regulatory compliance.
• Managing Consumer Governance and Operations Analysts and supporting direct reports’ responsibilities.
• Performs other duties and projects as assigned.

Qualifications:

• Bachelors degree is required
• Must have at least 9 years of experience with a focus on consumer banking, governance, digital banking operations or related field
• Solid understanding of customer journey mapping, customer experience, consumer banking products, and compliance risks.
• Ability to be well organized, team-player, motivated, and flexible with working hours
• High proficiency in the use of MS Excel, MS Word, MS PowerPoint, MS Outlook
• Outstanding oral and written communication skills
• Must be comfortable in providing leadership and guidance on consumer compliance risks to senior level managers.
• Ability to multi-task and be detail oriented
• Strong time management skills with the ability to work independently
• Proven ability to proactively solve problems and develop strategic recommendations at a financial institution (or similar)
• Demonstrated ability and desire to thrive in a challenging fast paced work environment
• Strong interpersonal skills, excellent communication skills, the ability to work effectively and build relationships both internally and externally
• Possesses excellent decision quality and can make independent decisions
• Proven ability to lead people and get positive results through others, requiring in-depth experience of collaborating between staff and team members for best results
• Must be flexible and adjust to schedule and adapt to changing business priorities

Desired Skills:

• Business knowledge - ability to understand the business and knowledge of regulations surrounding the business.
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manage competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Decision Making/Judgement - moderate level of independent decision-making using sound judgement.
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner.
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Implementation skills
  • Writing action plans, procedures, and recommendations
  • Process development
  • Change management
• Networking - strong interpersonal skills; strong collaboration and relationship building skills.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.