Client Account Director

Job Description

The Client Account Director (CAD) will be responsible for managing and nurturing relationships with key clients in the Grid Modernisation sector.

The CAD is a high-visibility role that builds long-term relationships with key accounts with a growth client centric focus and influences AECOM’s internal strategy through sales and business development leadership. 

The successful post holder must be a strong visible leader who is able to inspire, motivate and build teams, and communicate effectively. They will collaborate across all Business Lines and Operating geographies to bring the very best of AECOM to our clients.

As the CAD for our EURI Energy team, you will be the primary contact for AECOM's relationships across our Grid Modernisation accounts which are strategically important at a regional, business line & global level. You will have responsibility for developing, growing and sustaining our business working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise.  Bringing the best of AECOM to the client, on time, every time. This role will include supporting and embedding client account initiatives, processes and systems across the program. 
 

Roles and Responsibilities:

• Accountable for meeting key growth business plan objectives for their client portfolio
• Support Capture Managers to win and project managers to deliver the large programs of work
• Aim to raise AECOM’s profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector
• Driving sustainable and profitable growth
• Connects internal teams to the client vision and ensures the team is client focused to enable our clients to get the best AECOM experience every time
• Mentors other team members in building strong relationships across the organization
• Actively supports the attraction and retention of business development talent
• Accountable for AECOM’s overall financial success with the client in partnership with Project Leadership
• Establishes effective management processes to ensure high quality delivery, technical excellent client service experience
• Identifies areas of high risk and pro-actively takes actions to positively impact outcomes
• Manage consistent approaches to working with the client
• Identify long-term and disruptive trends in their area of expertise
• Champion for ethnical and safe working practices
• Manages AECOM business development activities within the client
• Leads the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account
• Drives growth in pipeline of potential projects and repeat work
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience
• Identifies evolving resourcing needs for client portfolio and escalates within the energy sector
• Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication
• Recognized by their clients as a primary contact with AECOM
• Develops client contacts and networks within the client’s business and meets client contacts regularly
• Works effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning
• Develops a network across the AECOM business to learn and share the best practice client account management approach. 
• Performs and promotes the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality

Qualifications

Role Requirements:             

The successful candidate will be an outstanding leader with extensive and relevant Grid Modernisation experience at a senior level, in a fast-paced and complex commercial environment. 

You must be highly strategic with outstanding customer engagement, strong business acumen and the emotional intelligence to lead to achieve full potential while navigating a complex customer ecosystem.

Here’s what we’re looking for:

• Experience of operating at a senior level within either infrastructure advisory, or a comparable consulting / professional services or engineering business managing client accounts into the Energy sector.
• In-depth knowledge of the Grid Modernization sector;
• Strong commercial acumen with an inquisitive and curious mindset
• A natural networker, comfortable engaging with Government and clients and speaking at relevant industry events.
• Experience must demonstrate sales production metrics, demonstrated skills in business development strategy, team leadership, client discovery and development of compelling value propositions that meet client’s needs.

Preferred:

• Bachelor’s degree in Business, energy, or a related field
• Previous experience in working with grid modernisation clients

Additional Information

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [email protected]. At AECOM, we value everyone's unique contributions and perspectives.

If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected]  if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.