Runner

TITLE:    Runner
DEPARMENT:    Operations    

LOCATION:    Theater
SUPERVISORY RESPONSABILITY    NO    

REPORTS TO:    General Manager

JOB SUMMARY
Runners are the glue that holds our service together! Their focus is to deliver ordered food and drinks to
guests, but they have a huge impact on creating excellent service that keeps guests coming back again and again. They ensure orders are delivered correctly and promptly, and that the guests have all that they need to enjoy the film and their meal. Their enthusiasm, attention to detail, and hospitality are what sets
our dining in experience apart from the rest.

JOB DUTIES

•    Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
•    Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
•    Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
•    Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
•    Clean auditoriums removing all dishes, trash, and providing managers with any found items.
•    Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
•    Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
•    Be cognizant of issues with movie projections-communicating with management when issues arise.
•    Complete all opening, mid and closing procedures- including but not limited to other duties.
•    Acknowledging guest by Cinépolis standards.
•    Attend and participate in trainings and meetings.

EDUCATION AND/OR EXPERIENCE AND SKILLS
•    Must be 18 years or older. Refer to your state guidelines
•    1+ years of food running or bussing preferred
•    ServSafe, Food Handling and Alcohol training certifications required
•    Strong interpersonal skills for interacting with employees, guests, and management
•    Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
•    Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
•    Have integrity and can be counted on to the right thing
•    Available nights, holidays and weekends
 
WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.