Retail Operations Associate

Job Title: Retail Operations Associate
Location: Westlake, Ohio (On-site) 
Position Type: Full-time, Non-exempt
Salary Range: $28-$32/hr. 
Schedule: Monday-Friday, 9-5pm plus overtime to support events as needed

About Teddy Baldassarre

Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces.

Position Overview

We are seeking a Retail Operations Associate to own the day-to-day operational flow between our Westlake boutique and our warehouse. This is an on-site, hands-on role for someone who is organized, detail-oriented, and comfortable moving in a fast paced retail environment to keep high-value inventory accurate, secure, and in the right place.

You will fulfill online orders from boutique inventory, manage in-store pickups, pick up inventory transfers from the warehouse to the store and vice versa, keep an accurate inventory position at the store, support repairs, audits, consignment, content, and event activity. You will report to the Senior Director of Operations and work closely with the Warehouse, Merchandising, Customer Success, and Content teams.

As Teddy Baldassarre continues to grow its retail footprint, this role provides an opportunity to develop broad experience across luxury retail operations, inventory management, and omnichannel fulfillment.

Key Responsibilities

1. Store Order Fulfillment

• Pull, prepare, and fulfill online orders sourced from boutique inventory, including last-minute and expedited orders
• Securely package high-value timepieces and prepare shipments across ground, air, and USPS services
• Complete warranty activations and record serial numbers where necessary, and maintain accurate documentation of every order fulfilled
• Coordinate carrier pickups and drop off shipments when pickups are missed
• Identify and escalate order exceptions such as holds, cancellations, and orders requiring re-routing

2. Pick Up In Store (PUIS)

• Receive, organize, and secure PUIS orders in the boutique's designated PUIS storage
• Prepare PUIS orders for client pickup, including warranty activation
• Investigate and resolve PUIS discrepancies and maintain accurate counts of ready and waiting PUIS orders

3. Inventory Transfers

• Manage special request, PUIS, content, consignment, and supply transfers
• Deliver, receive, unpack, and put away transfers at both locations
• Maintain accurate records of all product movement between locations

4. Inventory Control and Audits

• Perform the weekly boutique audit and support brand-specific inventory audits
• Keep boutique safes organized, secure, and accurate
• Maintain back-of-house (BOH) storage areas, showcases, and supplies in an organized and accurate state
• Locate, prepare, and ship consignment pieces back to vendors, and coordinate secure courier pickups
• Inspect and document the condition of consignment inventory

5. Repairs, Returns, and Consignment

• Coordinate repairs with customer service, including shipping watches out, and receive repaired watches back into the store
• Process return authorizations originating from the boutique

6. Content and Event Support

• Transfer and deliver watches to the Content team for filming and return them to inventory
• Prepare inventory, displays, and orders for in-store and off-site events, and process event returns
• Support visual merchandising, including resetting windows and maintaining display standards

7. Daily Reporting and Communication

• Post the morning store unfulfilled count and the end-of-day operations summary, including transfers, orders fulfilled, PUIS status, and repairs
• Communicate inventory needs, product availability, and operational updates across teams in Slack
• Participate in team and quarterly operations meetings

Qualifications & Skills

• A high school diploma with 1–3 years of experience in retail operations, fulfillment, or inventory management; luxury retail preferred
• Experience handling high-value products such as watches, jewelry, or similar goods
• Strong attention to detail and follow-through on high-volume, recurring tasks
• Ability to manage shifting priorities and frequent interruptions
• Valid driver's license with a clean driving record and reliable transportation for daily travel between locations
• Ability to perform physical inventory handling and transfers across locations in all weather conditions
• Ability to lift and move boxes and stand for extended periods.
• Familiarity with Shopify, POS systems, inventory software, and shipping platforms a plus
• Clear, professional written communication, especially in fast-moving Slack channels
• High level of integrity, accountability, and discretion with secure inventory
• Interest in or knowledge of watches and horology is a plus

As a rapidly growing brand, we are always looking for smart and driven individuals to join our expanding team! Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We're searching for individuals with a passion for solving challenges, a creative mindset, and ambitious goals with experience in Ecommerce, Operations, Creative, Photography and Videography, Marketing, Content, Social Media and Retail to help us drive initiatives and continue to grow our brand.