Crosstown Plumbing

Counter Associate

Account ExecutiveConfirmed live in the last 24 hours

Full-timeEast Orange, NJ, USA$23 - $28 /hrIn-person

About the Job

Requirements

The role requires 2–3 years of experience within the plumbing industry.
Previous knowledge of the plumbing supply industry and/or product knowledge is required.
Build long-term customer relationships.
Multi-task and maintain focus while prioritizing several customers simultaneously.
Use problem-solving skills to listen to, interpret, and meet others’ needs, and to diagnose and rectify problems.
Communicate proactively, both verbally and in writing.
Have strong math skills, including adding, subtracting, multiplying, and dividing; using rulers to measure length accurately; understanding conversions between feet and inches and small increments of an inch; and calculating margins, discounts, and percentages.
Have proficient computer skills and attention to detail.
Work independently with minimal direction.
Contribute as part of a team and be able to handle multiple types of work.
Be able to work weekends.

Responsibilities

Assist customers at the counter and drive revenue using basic sales techniques.
Proactively answer phone calls from potential new clients and follow through to close sales.
Promptly follow up on customer requests for information, quotes, alternative products, and delivery dates.
Resolve customer complaints and disputes in a timely, professional manner.
Maintain knowledge of new and existing products and inventory, technology, and general industry trends.
Serve as the point person for key accounts.
Attend and participate in weekly sales meetings.
Proactively communicate promotions and new products.
Use or learn plumbing product knowledge to provide technical support and troubleshoot issues.
Perform other duties as assigned.

Counter Associate

Crosstown Plumbing · East Orange, United States · Full-time · Posted 2026-04-01

Workplace: on_site

Description

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a dependable, friendly counter sales associate to join our expanding team! This role is responsible for assisting customers and clients with the sales process by taking orders over the counter, answering questions, and managing payment for customer orders. We need someone to offer prompt, helpful, and professional assistance to our customers. You will develop your plumbing product knowledge (with our help!) and then be able to troubleshoot issues that arise. Our ideal candidate enjoys working in a fast-paced environment with a community feel and is willing to go above and beyond for our customers! This is a full-time, hourly position with overtime required. This is a great opportunity for someone seeking career growth!

If you’re interested in joining our team at Crosstown, submit your application today or check out our website at www.crosstownplumbing.com to learn more!

Why You Should Join Us:

Competitive salary of $23-28/hour
Robust health benefits
Vision insurance
Dental insurance
Paid vacation and sick time
401k program
Growth opportunities
Training available
Company SWAG!
Annual holiday party
Free snacks available for employees!

What You’ll Do:

Assist customers at the Counter to drive revenue through knowledge of basic sales techniques
Proactively answer phone calls from potential new clients and follow through to close sales
Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates
Resolve customer complaints and disputes in a timely, professional manner
Maintain knowledge of new and existing products/inventory, technology, and general industry trends
Be the point-person for key accounts
Attend and participate in weekly sales meetings
Proactively communicate promotions and any new products
Uphold company values of teamwork, asking questions, being proactive, being respectful, and bringing your best self to work
Use (or be willing to learn) plumbing product knowledge to provide technical support and troubleshoot issues
Other duties, as assigned

Requirements

2-3 years of experience within the plumbing industry
Previous knowledge of plumbing supply industry and/or product knowledge required
Skilled in building long-term customer relationships
Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously
Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems)
Proactive communication skills, both verbal and written
Strong math skills required (including ability to add, subtract, multiply, divide; utilizing rulers to accurately measure length; understand conversion between feet and inches, as well as small increments of an inch; and calculate margins, discounts and percentages)
Proficient computer skills and attention to detail
Must be able to work independently with minimal direction
Eager team contributor and ability to wear multiple hats
Able to work weekends

Apply

Apply at Crosstown Plumbing

About the Company

Crosstown Plumbing

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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