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Mercier Consultancy Group

Dutch Speaking Technical Support Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent spoken and written Dutch.
  • Strong proficiency in English to collaborate in an international corporate environment.
  • A valid EU passport is mandatory.
  • A genuine interest in consumer electronics and helping others use modern technology.
  • Previous experience in technical support or customer service is an asset, but is not stated as a requirement.
  • Excellent communication skills and a problem-solving mindset.

Responsibilities

  • Provide technical assistance to customers regarding consumer electronics products.
  • Troubleshoot hardware and software issues to ensure optimal performance.
  • Deliver support in Dutch to maintain customer satisfaction.
  • Document technical inquiries and resolution steps accurately in the internal database.
  • Stay updated on consumer electronics trends to provide informed product guidance.
  • Collaborate with international teams to improve technical processes and customer service workflows.
  • Educate clients on product features and configuration to improve their user experience.

Desired Qualifications

  • Previous experience in technical support or customer service.

About the Company

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