Full-Time

Program Manager

Voice of the Customer

Posted on 5/1/2024

Figma

Figma

1,001-5,000 employees

Collaborative interface design and prototyping platform

Mid

San Francisco, CA, USA + 1 more

Required Skills
Communications
Requirements
  • Experience building and scaling a VOC program in a high-growth startup environment
  • Proven experience in project/program management or a related field
  • Stellar communication and influencing skills
  • Ability to demonstrate quality decision making, critical thinking, and creative problem-solving skills
Responsibilities
  • Develop and manage a comprehensive VOC program
  • Establish the rhythm of VOC readouts for cross-functional alignment
  • Map the customer journey to identify pain points
  • Synthesize customer feedback into actionable insights
  • Establish and maintain robust feedback channels
  • Monitor and report on customer sentiment post-product launches
  • Collaborate with cross-functional teams
  • Implement voice of the customer technology for insights reporting
  • Maintain and iterate on a dashboard for customer experience metrics

Figma is an all-in-one design platform that facilitates collaborative interface design, prototyping, and development, featuring design systems, realistic prototyping, and Dev Mode for developers. It also offers online whiteboarding for seamless team collaboration and brainstorming.

Company Stage

N/A

Total Funding

$749.1M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

18%

Benefits

Competitive salary & equity

Retirement with company contribution

Mental health and wellness benefits

Company recharge days

Work from home stipend

Health, Dental, & Vision

Parental leave & fertility support

Generous PTO

Learning & development stipend

Cell phone reimbursement

INACTIVE