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Mercier Consultancy Group

French Speaking Cybersecurity Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written French is mandatory.
  • Valid EU passport or the right to work in Greece is required.
  • A strong interest in cybersecurity and digital safety is required.
  • Problem-solving ability and technical aptitude are required.
  • Professional fluency in English is required for internal training and team collaboration.
  • Ability to relocate to Athens for full-time on-site work is required.

Responsibilities

  • Serve as the primary contact for French-speaking clients regarding cybersecurity software and security protocols.
  • Provide technical support to protect client data and support the effectiveness of digital protection suites.
  • Monitor and troubleshoot potential security vulnerabilities in real time, escalating incidents to Tier 2 technical teams when needed.
  • Educate users on security best practices to prevent unauthorized access and data breaches.
  • Maintain detailed case documentation in security management ticketing systems.
  • Keep up to date with cybersecurity threats and industry trends to provide proactive security consultations.
  • Collaborate with international security engineers to improve customer service and threat-response workflows.

About the Company

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