Social & Community ServicesResidential & Direct Support
About the job
Requirements
Two years of experience providing direct care in social services or a residential setting with at-risk clientele.
Bilingual English and Spanish proficiency is required.
Must pass a criminal background investigation check.
Must provide and maintain a current Texas driver's license.
Must provide and maintain a clean driving record and update the driving record annually.
Must provide and maintain current auto liability insurance.
Must be authorized to work in the United States.
Must be able to lift and carry 40 pounds and ascend and descend stairs in an emergency shelter setting.
Responsibilities
Provide direct services to residents in a 100-bed emergency shelter for survivors of domestic violence and sexual assault, and women and children experiencing homelessness.
Conduct initial resident intake, provide orientations about emergency shelter guidelines and available services, and make room assignments.
Supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing quality client services.
Prepare clear and concise documentation of services provided in compliance with grant requirements, maintain assigned statistical records, and update the daily house census and shift log report so peers are informed of residents' status.
Assist Food Services staff by conducting daily meal counts and oversee residents during meals to ensure safety and cleanliness.
Answer the 24-hour hotline, LIVEchat, and text line to provide telephone assessments, including safety planning, crisis intervention, information, and referrals.
Update and assist with overseeing the HCDV shelter bed database.
Keep the TBOTW account updated and ensure bed availability is accurately noted daily.
Conduct routine facility walkthroughs to monitor and assist with shelter cleanliness, resident safety, and compliance with shelter guidelines.
Provide orientation to volunteers and new staff as designated.
Perform other duties as assigned.
Desired Qualifications
A bachelor's degree is highly desired.
Bilingual Resident Advocate
Full Time/Non-Exempt: 36-hours a week
Schedule:
Friday, Saturday and Sunday; 7am-7pm
$33,696 annually
Description The Bridge is in search of a Resident Advocate who will provide direct services to residents in a 100-bed emergency shelter setting for survivors of domestic violence, sexual assault and women and children experiencing homelessness. Provide direct services by conducting initial intake of residents, provide orientation to educate resident about emergency shelter guidelines, services available, make room assignment; supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing quality client services. Prepare documentation of services provided in compliance with grants using clear and concise narratives; and maintain statistical records for files as assigned; update daily house census and log report each shift to keep peers abreast of residents’ status. Provide assistance to Food Services staff by conducting daily meal count on all resident’s attending meals. Oversee the residents during meal time to ensure safety and cleanliness.
Answer 24 hour hotline, LIVEchat and text to provide telephone assessments to include safety planning, crisis intervention, information and referrals. Update and assist with overseeing the HCDV shelter bed database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Conduct routine walk through of facility to monitor, and assist with the cleanliness of the shelter to help ensure resident safety; and compliance with shelter guidelines. Provide orientation to volunteers and new staff as designated. Other duties as assigned.
Required Skills & Qualifications
High School Diploma/GED; Bachelor's degree is highly desired.
Two years' experience providing direct care in social services or residential setting with at-risk clientele.
Bilingual Required; English/Spanish.
Other Requirements
Must pass criminal background investigation check
Must provide and maintain current TX Driver’s License
Must provide and maintain clean driving record and annually update driving record
Must provide and maintain current auto liability insurance
Must be authorized to work in the U.S
Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.