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Nestle

Global branded foods and beverages producer

Boutique Teamleader - m/w/d, In Hannover

Retail Store ManagementUpdated on Nov 14
Full-timeHanover, GermanyIn-person

About the Job

Requirements

  • Have 3–5 years of relevant professional experience in retail, food service, hospitality, or a comparable industry, including employee-management responsibility.
  • Have a university of applied sciences degree and/or completed commercial vocational training.
  • Have several years of experience leading and motivating employees.
  • Have initial experience with merchandise-management processes and cash responsibility.
  • Have experience being responsible for budgets, finances, and relevant performance indicators.
  • Have excellent communication skills.
  • Demonstrate empathy and the ability to build intercultural relationships with employees and customers.
  • Be able to manage several tasks flexibly at the same time.
  • Have very good German and English skills.
  • Have knowledge of Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint.

Responsibilities

  • Achieve sales and profit targets set in the annual budget.
  • Implement regional and national marketing campaigns.
  • Deliver the boutique’s “sales through service” philosophy to an excellent standard.
  • Improve service quality and customer satisfaction, including through mystery shopping.
  • Lead and develop employees, including by providing individual coaching.
  • Maintain an active presence on the sales floor to advise customers and sell products.
  • Organize administrative activities.
  • Work with Head Office departments and the works council.
  • Organize boutique operations smoothly in line with customer expectations.
  • Handle customer complaints.
  • Maintain the customer database carefully.
  • Ensure compliance with national and international guidelines.
  • Communicate with service providers to ensure smooth boutique operations, including security, premises cleanliness, and maintenance.
  • Ensure sufficient stock levels.
  • Check deliveries in collaboration with Supply Chain.
  • Define optimal delivery schedules to optimize storage areas.
  • Monitor stock and conduct regular inventories.
  • Ensure compliance with all occupational safety requirements.

About the Company

Nestle

Global branded foods and beverages producer

Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.

Company size
10,001+
Company stage
IPO
Headquarters
Vevey, Switzerland
Founded
1866

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