Broista
Dutch Bros
Broista
Dutch Bros
Franchise-driven drive-thru coffee chain
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview
The part-time Broista position is primarily responsible for the creation of Dutch Bros drinks while following the set guidelines and vision of the company. Providing excellent customer service at all times, proving that we are a people company serving coffee, not a coffee company, serving people.
Job Qualifications
Demonstrate core values of speed, quality, and service
Embody the culture created by Dutch Bros
Must have reliable transportation and be on time for scheduled shifts
Must have current Food Handlers Certifications if applicable based on state and local laws
Schedule:
This role requires that you have availability to work a minimum of 15 hours per week
Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.
The Broista position requires you to be available to work at any shop within your Operator's territory, as needed.
Key Result Area (KRA)
Provide a moment of special to all customers through a convenient experience:
Drinks should be made and served according to Dutch Bros standards and be exactly what the customer ordered
Engage customers and welcome them to THEIR moment of special! Greet and thank every customer with a smile
Ask and educate; get the customer exactly what they want by providing them the opportunity to learn about our menu, products, and current specials
Show up on time, follow Dutch Bros appearance guidelines, and be ready to serve the customer
Maintain an excellent atmosphere for the customer Keep the music appropriate (in content and volume), and keep the shop sparkling clean
Be a good teammate Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook
Levels of Leadership Expectations
The “anchor points” and “level-up arrow” are the skills and competencies required for the Broista position.
Anchor Points
Positive: Make all your friends feel there is something in them. Look at the sunny side of everything, and make your optimism come true. Wear a cheerful countenance at all times and give every living creature you meet a smile.
Reliable:Show up to work on time and ready to go! Communicate availability needs and follow proper call out procedures.
Level-Up Arrow
Core Values (Speed, Quality, Service)
Speed:Getting faster is as simple as moving with an intentional sense of urgency. Our Customer’s time is valuable.
Quality:Quality drinks made from quality ingredients with the right techniques. Don’t cut corners, and serve drinks that are the best they can be.
Service:Deliver a mind-blowing experience that leaves the customer with a smile!
Employee Benefits & Perks
Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to our Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
*More details on all benefits provided after onboarding
Physical Requirements
Constant standing/walking, up to 10 hours at a time
Occasional stooping, kneeling, or crawling
Occasional pushing, pulling, lifting, or carrying up to 65 lbs
Possible exposure to extreme heat and/or cold temperatures
Occasional ascending or descending on ladders and ramps
Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
Constantly receiving detailed information through oral communication
Constant clarity of vision at near and/or far distances
Constant cash handling requiring mental math
Constant talking, expressing, or exchanging ideas by means of verbal communication
Compensation:
Up to $23.00 per hour
Number includes an average tip of $3.00 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Franchise-driven drive-thru coffee chain
Dutch Bros runs drive-thru coffee stands across the United States through a franchise network and operates more than 300 locations, offering coffee, custom drinks, freeze-blended beverages, and energy drinks. Customers order at the drive-thru and get customized beverages prepared quickly by baristas, called “bro-istas,” with a focus on speed and consistency. The company differentiates itself with a fast, personalized drive-thru experience at scale and a strong brand culture centered on friendly service. Its goal is to expand its nationwide presence, build a large, loyal customer base, and keep delivering quick, friendly service.
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