MacPhail Center for Music

Provides structured community music education

Student Services Receptionist

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeApple Valley, MN, USA$19.50 /hr

About the Job

Requirements

A high-school diploma or equivalency is required.
Three to five years of customer service experience is required.
Two to four years of experience working with customer relationship management systems or databases, including data entry and queries, Outlook, Excel, Word, cash registers, and multi-line or high-volume telephones is required.
Effective communication skills, including listening and persuasive and clear speaking, are required.
Productive time management and prioritization skills are required.
Proficiency with databases, Outlook, and multi-line or high-volume telephones is required.
The ability to practice empathy and self-control, use positive language, remain calm and patient, and provide a welcoming presence is required.
The ability to take responsibility for customer solutions and rapidly switch focus is required.
The ability to think clearly and rationally about logical connections among ideas, processes, and systems is required.
The ability to drive to metro sites is required; a vehicle and valid driver’s license are required.

Responsibilities

Open and close the Student Services Office.
Greet and welcome everyone in a friendly manner.
Provide positive customer service during challenging conversations.
Complete records documenting inquiries and work.
Answer questions about room locations.
Answer incoming phone calls and direct callers to the appropriate person.
Process a limited set of student registrations and related activities, including payments.
Record additional registration needs, including modifications, refunds, withdrawals, and other questions, and send them to the Student Services Inbox or managers as appropriate.
Maintain internal systems, including the shared department inbox.
Work at other MacPhail sites and transport materials between sites as needed.
Set up rooms as requested, including moving carts, stands, and occasionally instruments.
Perform other related duties as assigned.

Desired Qualifications

Flexibility to substitute for coworkers is preferred.

TITLE: Receptionist
REPORTS TO:   Student Services Manager
LOCATION:   Apple Valley, On-Site
STATUS: Non-exempt; .75 FTE; 30-34.5 hours per week
SCHEDULE:   Monday-Thursday, 1:00 PM – 9:00 PM (June-August)
  Monday-Thursday, 1:15 PM – 9:15 PM (September-May)
-optional- Saturday, 8:45 AM – 3:00 PM (September – May)
  (Schedule may be adjusted to respond to programming needs)
COMPENSATION: $19.50/hour
BENEFITS:   Health Insurance, Health Savings Account, 403b, Paid Time Off, Flexible Spending Account – Parking, Tuition Discounting, Professional Development, and more!

Job Summary
The Student Services Receptionist is responsible for welcoming and greeting everyone to the building and creating a positive first impression. This position represents the organization to the community and connects customers to MacPhail staff members who can best meet their needs. The Receptionist is responsible for providing excellent customer service through positive interactions with a diverse population and builds relationships with students, student families, faculty, and staff.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS

Open and close the Student Services Office.
Greet and welcome everyone in a friendly manner.
Maintain positive attitude and provide positive customer service through challenging conversations
Complete necessary records to document inquiries and work.
Answer questions regarding room locations.
Answer incoming phone calls and direct callers to the person who can help them.
Process limited set of student registrations and related activity including payments.
Record additional registration needs including modifications, refunds, withdrawals, and other questions and send them to the Student Services Inbox or Managers as appropriate.
Maintain internal systems including but not limited to shared department inbox.
Work at other MacPhail sites as needed; transport materials between sites as needed.
Set-up rooms as requested including moving carts, stands and occasionally instruments.
Other related duties as assigned.

QUALIFICATIONS

Education and Experience. High-school diploma or equivalency. 3-5 years customer service experience. 2-4 years working with CRM or databases (data entry and queries), Outlook, Excel, Word, cash registers and multi-line/high-volume telephones.

Skills. Effective communication skills including listening, and persuasive and clear speaking. Productive time management and prioritization skills. Proficient database, Outlook, and multi-line/high-volume telephone skills.

Abilities. Ability to practice empathy and self-control, use positive language, stay calm and demonstrate patience, project welcoming and vibrant presence. Willingness to improve, and to take responsibility for customer solutions. Ability to switch focus rapidly. Ability to think clearly and rationally, understanding the logical connection between ideas, processes, and systems. Ability to drive to metro sites (vehicle and valid driver’s license required). Flexibility to sub for co-workers preferred.

About the Company

MacPhail Center for Music

Provides structured community music education

MacPhail Center for Music provides music education across 35 instruments at 132 locations in the Twin Cities and statewide, serving about 16,000 students each year. It runs structured lessons and programs taught by a faculty, using integrated learning technology to support learners with varying backgrounds and abilities. The organization positions itself by offering broad access to high-quality music learning through a large regional network, a diverse instrument catalog, and a focus on outcomes rather than just instruction. Its goal is to transform lives and communities through exceptional music learning by helping students achieve successful outcomes through accessible programs and skilled teaching.

Company size: 51-200
Company stage: Grant
Total funding: $70K
Headquarters: Minneapolis, MN
Founded: 2002

Recently Posted Jobs

Explore more opportunities at MacPhail Center for Music

See more jobs