Analytics and Reporting Engineer
Professional Services
Posted on 3/23/2024
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
AI & Machine Learning
Data & Analytics

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Data Analysis
CategoriesNew
Data Engineering
Data Analysis
Data & Analytics
Requirements
  • Bachelor's Degree or comparable work-related experience
  • Intermediate understanding and practicing knowledge of Microsoft SQL Server Management Studio and T-SQL
  • Cisco ICM/IPCC/UCCE or other relevant contact center/WFM experience a plus
  • Strong understanding of contact center reporting and operations preferred
Responsibilities
  • Engage with customers to develop customer requirements for custom reports, services, and functions based on the Five9 Analytics and Reporting product suite
  • Ensure projects are delivered on time
  • Learn Customer application and solution design and documentation
  • Support Professional Services Team from a knowledge standpoint
  • Collaborate closely with team members and other functional organizations
  • Work both as part of a team and autonomously
  • Provide support for solutions on an as-needed basis
  • Learn and master new Software packages and versions as needed