Full-Time
Front Office Coordinator
Updated on 9/4/2026
Mindpath Health
Outpatient mental health care
Compensation Overview
$20/hr
Durham, NC, USA
In Person
Full-time, Monday–Friday, onsite in the Durham office.
Bachelor's
 Medical, Clinical & Veterinary (1) |
|---|
- Experience using electronic medical record/electronic health record and/or practice management systems is required.
- A high school diploma or equivalent is required.
- At least 2 years of recent experience in a clerical, administrative, receptionist, or front office coordination role is required.
- At least 1 year of customer service experience is required; healthcare experience is preferred.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word, multiline phone systems, and accurate data entry and typing is required.
- Strong interpersonal skills are required to build effective relationships with patients, clinicians, leadership, and staff.
- Demonstrated empathy and compassion are required when supporting individuals experiencing mental health challenges.
- The ability to remain calm, professional, and effective when assisting upset patients or families is required.
- Excellent verbal and written communication skills are required.
- Strong organizational skills, attention to detail, and the ability to prioritize and multitask in a fast-paced environment are required.
- Effective problem-solving skills, sound judgment, and the ability to think independently under pressure are required.
- The ability to work independently and collaboratively as part of a team is required.
- A commitment to maintaining strict confidentiality of personal and protected health information is required.
- Serve as the first point of contact for patients and visitors, delivering a positive and professional patient experience in person and by phone.
- Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner.
- Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms.
- Collect, verify, and update patient demographic and insurance information.
- Assist patients with understanding company policies, procedures, and services.
- Recognize situations requiring escalation and use de-escalation techniques to support patient safety and satisfaction.
- Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks such as faxing, copying, and scanning.
- Collaborate with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement.
- Identify patient satisfaction concerns and contribute recommendations for resolution.
- Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards.
- Healthcare customer service experience is preferred.
Mindpath Health provides outpatient mental healthcare through a network of psychiatrists, therapists and other clinicians. Its services include psychiatric evaluation, medication management, therapy and support for a range of emotional and behavioral health needs. Patients can access care through local offices and telehealth options where available. The organization’s model brings multiple mental health disciplines into one regional platform, focusing on ongoing outpatient treatment rather than inpatient hospitalization or emergency crisis services. Service delivery depends on clinical, operational and administrative teams working across its care settings.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A