HR Systems Support Specialist - Middle East, Africa and East Asia Pacific

Job Description

WHAT IF your HR systems expertise enhanced the employee experience across MEA & EAP?

What you'll be doing

As our regional HR Systems Support Specialist, you will:

• Provide first-line support and user training for HR systems across the Middle East, Africa and East Asia Pacific, including SAP HCM, SuccessFactors, SmartRecruiters, Aemlic (former Centric, electronic personnel file) and SAP Concur (expense management).
• Support the planning, coordination and successful implementation of HR system rollouts across multiple countries.
• Help maintain high-quality employee data by ensuring compliance with global standards while supporting local business requirements.
• Drive continuous improvement by listening to user feedback, identifying opportunities to enhance processes and recommending practical solutions within our global framework and considering AI tools and potential / future readiness.
• Maintain and update organisational structures and master data within our HR systems.
• Prepare and deliver standard reports to support HR operations and decision-making.
• Partner closely with the Area Compensation & Benefits Specialist, Global HR Process & Systems team, AI Lead and HR colleagues across the region.
• Analyse system incidents and enhancement requests, providing first-level support and coordinating with the Global HR Systems team for advanced issues.

Qualifications

What we're looking for

You are someone who enjoys learning new systems, solving problems and working with people from different cultures and backgrounds. You communicate clearly and confidently with stakeholders at all levels, building trust through your approachable style and ability to translate technical topics into practical solutions. You have a structured way of working, pay close attention to detail and take pride in delivering high-quality support.

• Bachelor's degree in Computer Science, Information Technology or another relevant field.
• At least 5 years' experience in a similar HR systems support role within an international corporate environment.
• Proven experience supporting HR system implementations, including planning, user training and rollout activities.
• Strong working knowledge of SAP HCM or SuccessFactors (Performance, Goals, Succession, Talent Management, Learning); experience with SmartRecruiters and Power BI would be an advantage.
• Experience providing end-user support and troubleshooting system-related issues.
• Receptive mindset and enthusiastic curiosity towards innovative AI tools and technologies
• A customer-focused, solution-oriented mindset with excellent interpersonal and communication skills, enabling you to build effective relationships and confidently support stakeholders at all organisational levels while balancing local business needs with global standards.
• Strong organisational skills, attention to detail and analytical thinking.
• A collaborative team player who enjoys working in an international, high-performing environment.

Additional Information

Why join us?

This is an opportunity to become part of a global organisation where technology and people come together to improve the employee experience. You'll gain exposure to regional and global HR initiatives, work with modern HR technologies and collaborate with experienced colleagues across multiple countries. If you're looking for a role where you can make a tangible impact while continuing to develop your expertise in HR systems, we'd be excited to welcome you to our team.