Aleph Group

Connects underserved-market platforms with advertisers

Client Solutions Manager - TikTok

Customer SuccessConfirmed live in the last 24 hours

Full-timeQuito, EcuadorNo salary listedHybrid

About the Job

Requirements

At least 3 years of experience in client relationship management and digital media.
A bachelor's degree in Advertising, Marketing, Business, or a technology field.
A deep understanding of the digital landscape and a passion for social media.
Familiarity with online media planning, design, and art control of advertising pieces.
Experience managing campaigns across digital platforms and advertising technology products.
Strong communication and people skills for working directly with clients.
Detail orientation and exceptional organizational skills.
Aptitude and creativity, with a preference for collaborative work across business units.
Strong time-management and problem-solving skills.
Ability to multitask under challenging deadlines while maintaining attention to detail.
Fluency in English and Spanish.

Responsibilities

Participate in strategic planning with sales to grow or generate new business opportunities.
Act as a consultant for top key accounts.
Serve as the client point of contact, delivering campaign management and reporting on time, and provide clients and sales with actionable quantitative and qualitative insights into campaign performance drivers and delivery.
Ensure service-level agreements are respected to deliver first-class client service.
Optimize performance accounts to increase spend and manage reservation campaigns through to successful completion.
Educate clients on products and company updates and share company best practices relevant to their businesses.
Collaborate with internal cross-functional teams to identify, create, and implement creative advertising solutions that achieve measurable results for client partners.
Serve as the premium contact for the sales team.
Help educate clients and agencies on product solutions and best practices, grow existing business, and manage relationships with key clients and agency partners.
Maximize return on investment for brand campaigns through optimization and upsell recommendations supported by client-facing reports.
Manage large customer relationships and resolve conflicts while driving groups toward collective business decisions.
Provide feedback to product and tools teams to help scale the advertising platform.
Organize and manage account information, assets, data, and reports.
Maintain accurate records of pending and active campaign plans, assist with campaign schedules, and track ad-placement availability.
Work with product and campaign execution teams to ensure ad specifications and rates are accurate, and report on and optimize campaigns.

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

The Client Solutions team are responsible for campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients. Working with the top agencies and brands across Latam to educate and inform about the exciting evolution of this platform and Aleph. The Client Solutions Manager In partnership with the Client Partner and in collaboration with the Brand Strategist, is responsible for ensuring successful design and delivery of all assigned campaigns strategy, including original content, custom-built, high-impact and targeted media.

Main Responsibilities

Participate in strategic planning with sales to grow or generate new business opportunities.
Act as a consultant for top Key accounts
POC for clients to deliver campaign management and reporting in time, Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
Ensure that SLAs are respected to become 1st class in client service.
Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success.
Drive education on products, company updates and share company best practices as relevant to client or agencies' business.
Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
Be the premium contact of the Sales Team.
Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
Ability to manage large customer relationships and manage through conflict, driving groups to collective business decision.
Providing feedback to product and tools teams to help us scale our advertising platform.
Organize & manage account information, assets & data, and reports.
Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements.
Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns.

Skills and Experience Required

At least 3 years of experience in client relationship management and digital media.
Bachelor’s degree in Advertising, marketing, business or tech
Deep understanding of digital landscape and a passion for social media Intimately familiar with online media planning, design and art control of advertising pieces.
Experience managing campaigns across digital platforms and ad tech product.
Strong communication and people skills (working directly with clients).
Detail oriented, with exceptional organizational skills
Aptitude, creativity, and a preference for working in collaborative teams and across business unit.
Strong time management and problem-solving skills.
Ability to multi-task under challenging deadlines still focusing on details.
Fluent in English and Spanish

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

#ALEPH

About the Company

Aleph Group

Connects underserved-market platforms with advertisers

Aleph Group connects platforms in underserved markets with advertisers to expand access to digital advertising. Its product matches ad space on publishers and apps in developing regions with campaigns, handling the buying, mediation, and payments to monetize inventory. It differentiates itself by focusing on underserved markets to build a more equitable digital ecosystem. Its goal is to create economic opportunities for people in these markets by linking them to advertising revenue and to foster a fairer online ad landscape.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $25M
Headquarters: Dubai, United Arab Emirates
Founded: 2005

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