Paytm Payments Services

B2B payment gateway for enterprises

Team Lead Associate - VRM, Merchant Onboarding & Portfolio Management

Customer SuccessConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A graduate degree in any stream is required.
Zero to two years of experience in telesales, operations, customer support, or onboarding roles; freshers are encouraged to apply.
Strong communication skills in English and Hindi or a regional language.
Basic understanding of the fintech/payments industry is preferred.
Comfort using Excel or Google Sheets and CRM tools.
Ability to manage multiple follow-ups and high-volume portfolios.
Target orientation, attention to detail, and proactive issue resolution.

Responsibilities

Connect with merchants over calls, emails, or chats to guide them through onboarding steps.
Ensure submission and verification of required documents, including KYC and KYB documents.
Follow up with merchants on pending actions such as document uploads, consent, rejected documents, risk rejections, and agreement acceptance.
Coordinate with internal Operations and Risk teams for status updates or issue resolution.
Maintain accurate onboarding records in CRM, ERP, or tracking tools.
Provide basic guidance on payment integration steps and direct merchants to integration support teams when required.
Escalate complex cases or delays to the Team Lead or Manager promptly.
Meet daily or weekly targets for merchant follow-ups and onboarding completions.
Track the number of merchants onboarded from lead to go-live.
Ensure timely follow-up and closure of pending cases.
Maintain accuracy of data entry and documentation.
Reduce drop-offs at key onboarding stages.

Desired Qualifications

Basic understanding of the fintech/payments industry.

Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)

Location: [Noida]

Department: Merchant Onboarding & Portfolio

Reporting To: Team Lead / Manager – Onboarding

Role Overview

As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.

Key Responsibilities

Connect with merchants over calls, emails, or chats to guide them through onboarding steps.

Ensure submission and verification of required documents (KYC, KYB etc.).

Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).

Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.

Maintain accurate onboarding records in CRM/ERP/Tracker.

Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.

Escalate complex cases or delays to Team Lead/Manager promptly.

Meet daily/weekly targets on merchant follow-ups and onboarding completions.

Required Skills & Competencies

Strong communication skills (English & Hindi/regional language).

Basic understanding of fintech/payments industry (preferred).

Comfortable with Excel/Google Sheets and CRM tools.

Ability to manage multiple follow-ups and handle high-volume portfolios.

Target-oriented, detail-focused, and proactive in resolving issues.

Educational & Experience Requirements

Graduate (any stream).

0–2 years of experience in telesales, operations, customer support, or onboarding roles.

Freshers with good communication and eagerness to learn are encouraged to apply.

Key Performance Indicators (KPIs)

Number of merchants onboarded (Lead → Go-Live).

Timely follow-up and closure of pending cases.

Accuracy of data entry and documentation.

Drop-off reduction at key onboarding stages.

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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