P&C Claims Manager

Manager, P&C Claims

As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department.  Your team will investigate insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

Must have a P&C Adjuster license or be willing to obtain one within 30 days.   Time for training and any applicable cost/fees will be provided.

What will be my duties and responsibilities in this job?

• Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.

• Communicate, evaluate, and reinforce productivity standards and performance expectations. 
  Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.

• Assist in training processes and procedures and developing employees.

• Participate in establishing/defining short- and long-term goals and plans for the work group.

• Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.

• Resolve non-routine and escalated customer calls. 
  Research and respond to customer complaints, take appropriate action and ensure follow-up communications occur.

• Monitor quality assurance program and conduct monthly reviews with team members. Identify trends and provide appropriate direction. 

• Build and maintain effective internal and external working relationships.

• Request information and/or provide updates as needed.

• Meet with clients and/or TPAs as appropriate.

• Handle other duties and projects as requested based on business needs.

• Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.

What are the requirements needed for this position?

• Bachelor’s degree or equivalent experience

• A minimum of 3 years of experience working in the claims process in a P&C environment  for residential dwelling /property.

• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.

• P&C Adjuster license or ability to obtain within 30 days

What other skills/experience would be helpful to have?

• Familiarity with the P&C claims process from beginning to end.

• Proven ability to work in a fast-paced environment, meeting client service standards and production goals.

• Detail-oriented with a commitment to excellence.

• Ability to think creatively and make appropriate decisions.

• Bilingual a plus

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