Full-Time
Building Automation Systems Account Manager
ModernControls
No salary listed
New Castle, DE, USA
In Person
Regular travel to client sites is required; the role combines office and field work.
Bachelor's
Category
 Sales & Account Management (1) |
|---|
Required Skills
CAD
HVAC
CRM
Financial analysis
Requirements
- At least 5 years of experience in building automation systems, heating, ventilation, and air conditioning, controls, or a related industry is required.
- A proven track record in account management or technical sales is required.
- Strong understanding of building automation systems, including Johnson Controls Metasys, Siemens Desigo, or Honeywell systems, is required.
- Familiarity with heating, ventilation, and air conditioning systems, controls integration, and energy management is required.
- Ability to interpret technical drawings, specifications, and system designs is required.
- Ability to manage multiple accounts and priorities is required.
- Financial acumen, including understanding of margins and contract structures, is required.
- Problem-solving and conflict-resolution skills are required.
- Regular travel to client sites is required.
- Occasional after-hours support for critical client needs is required.
Responsibilities
- Serve as the primary liaison for assigned building automation systems accounts.
- Build and maintain long-term customer relationships.
- Conduct regular client check-ins, site visits, and business reviews.
- Ensure customer satisfaction and retention across all service lines.
- Identify and pursue new business opportunities within existing accounts.
- Develop and present proposals for service agreements, retrofits, and system upgrades.
- Drive growth in maintenance contracts, energy optimization solutions, and capital projects.
- Meet or exceed assigned revenue and margin targets.
- Develop account plans to support long-term growth and retention.
- Understand client facilities, systems, and operational needs.
- Coordinate with internal teams to align resources with customer requirements.
- Partner with project managers and service teams to ensure successful execution.
- Monitor project progress, customer expectations, and overall delivery.
- Assist in resolving issues, escalations, and service concerns.
- Manage account profitability, including pricing, margins, and contract performance.
- Support billing, change orders, and contract renewals.
- Track and report key performance metrics.
- Maintain accurate records in customer relationship management and internal systems.
- Provide regular updates on pipeline, forecasts, and account status.
- Support leadership with reporting and strategic insights.
Desired Qualifications
- A Bachelor's degree in Business, Engineering, or a related field is preferred.