Bilingual Customer Support Specialist
About the job
- Proficiency in Spanish, Cantonese, Korean, or Vietnamese, with a strong command of English.
- A high school diploma or GED is required.
- Customer service or inbound call center experience is required.
- Strong verbal and written communication skills.
- Sound technical skills, analytical ability, good judgment, and a strong operational focus.
- Ability to work with peers as part of a team and cross-functionally.
- Strong technical aptitude and ability to learn complex new software.
- Must hold all active licenses and registrations required for the role under applicable state law and business necessity.
- Availability for one of the listed Monday-Friday shifts, or four 10-hour shifts from 10 a.m. to 8 p.m. Eastern Time, and rotating Saturday shifts from 9 a.m. to 5 p.m. Eastern Time.
- Scheduling flexibility as schedules may change over time according to business needs.
- Receive inbound phone calls and resolve routine and new issues with patients, doctors, and insurers.
- Provide patient care to accurately support pharmaceutical programs and triage issues to appropriate teams when required.
- Meet and exceed structured performance targets.
- Document call information and data discovery according to operating procedures.
- Use Knowledge Base materials to resolve inquiries.
- Maintain the confidentiality of patient and proprietary information.
- Develop a working knowledge of company security and privacy practices.
- Participate in continued education on product changes, new features, and product launches.
- Share feedback with management to help improve the patient experience and develop products, materials, and processes.
- A bachelor's degree is strongly preferred.
- Healthcare, pharmacy, or other relevant industry experience is strongly preferred.
About the company
Blink Health provides affordable access to prescription medications through an online platform that combines price comparisons with insurance, copay, and deductible information, and connects users with licensed medical professionals for online doctor visits. Patients can obtain prescriptions delivered to their door or ready for pickup at over 35,000 pharmacies nationwide. The product workflow starts with signing up, reviewing price estimates that reflect insurance details, consulting a doctor via telehealth if needed, and then having the medication filled and shipped or held for pickup. The company differentiates itself by offering savings through a large pharmacy network and insurance-aligned pricing, plus integrated telehealth and direct-to-consumer medication delivery. Its goal is to lower out-of-pocket costs and improve access to prescription medications for individuals through a seamless, tech-enabled experience.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$306M
Headquarters
New York City, New York
Founded
2014
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Simplify's Take
What believers are saying
- BlinkRx added Arbli in Q1 2026, expanding specialty access for Scienture.
- February 2026 Manchin advisors strengthen Washington relationships during drug-pricing battles.
- March 2026 Robinson Township expansion adds 150 jobs and 37,000 square feet.
What critics are saying
- CVS's 2017 exit showed Blink's prescription volume depends on fragile pharmacy partnerships.
- Blink faces intense competition from GoodRx, Alto, Waltz Health, NimbleRx, and Capsule.
- If insurers and pharmacies bypass BlinkRx, the platform becomes a thin rebate intermediary.
What makes Blink Health unique
- BlinkRx offers branded-medication access plus home delivery, not coupons alone.
- BlinkHealth serves 35,000+ pharmacies nationwide with transparent online pricing.
- Company software reports 52% more therapy starts and 40% better coverage than traditional methods.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Paid Holidays
- Overtime eligible
- Casual dress code
- Free Snacks