Tier 2 Operations Engineer - Active Top-Secret

Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Clear Creek Federal is seeking a Tier 2 Operations Engineer who will support enterprise virtual desktop infrastructure (VDI), distributed data systems, and cloud/on-premises environments for a federal government customer. The successful candidate will provide advanced system administration, VMware Horizon administration, end-user support, and operational monitoring for globally dispersed users and mission-critical systems.

The candidate will work within a team environment to ensure system availability, security compliance, performance optimization, and operational continuity across Linux and Windows platforms. Currently, this role offers 2-days a week remote, once integrated into the team and mission. The client reserves the right to remove telework at any time.

Responsibilities include, but are not limited to:

• Administer and manage VMware Horizon 8 Connection Server environments.
• Administer and support VMware Horizon 8 Virtual Desktops and Published Applications.
• Perform installation, configuration, patching, maintenance, and troubleshooting of VDI infrastructure components.
• Provide Tier II/Tier III end-user support and troubleshooting for customers located globally across multiple time zones.
• Perform system administration duties for Linux and Windows-based servers in both on-premises and cloud-hosted environments.
• Monitor, maintain, and support distributed data systems to ensure operational availability and performance.
• Conduct routine system health checks, log analysis, performance tuning, and incident response activities.
• Support user account management, permissions, access control, and security compliance requirements.
• Assist with system upgrades, vulnerability remediation, backup/recovery operations, and disaster recovery planning.
• Develop and maintain technical documentation, standard operating procedures (SOPs), and system configuration guides.
• Coordinate with engineering, cybersecurity, and operations teams to resolve technical issues and implement system enhancements.
• Participate in on-call support rotations and maintenance activities as required.

Basic Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field; equivalent experience may be substituted.
• Minimum of 3–5 years of experience supporting enterprise IT infrastructure environments.
• Hands-on experience administering VMware Horizon 8 environments, including Connection Servers, Citrix, desktop pools, and application publishing.
• Experience supporting Windows Server and Linux operating systems.
• Experience supporting cloud-based infrastructure and hybrid environments.
• Strong troubleshooting and customer support skills in enterprise environments.
• Experience monitoring distributed systems and responding to operational incidents.
• Knowledge of enterprise networking concepts, authentication services, and virtualization technologies.
• Ability to work independently and collaboratively within a federal contracting environment.
• Strong written and verbal communication skills.
• Active Top-Secret Clearance. Well qualified candidates will be considered with a Secret clearance.

Desired Skills:

• Experience supporting federal government or DoW environments.
• Familiarity with cybersecurity frameworks and compliance requirements such as NIST Risk Management Framework.
• Experience with scripting and automation technologies such as PowerShell, Bash, or Python.
• Experience with cloud platforms such as Microsoft Azure.
• Relevant industry certifications preferred, including:
• VMware Certified Professional (VCP)
• CompTIA Security+
• Microsoft or Linux certifications