Q

Quadient

Digital customer experience management and automation

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeLeipzig, GermanyNo salary listed

About the Job

Requirements

  • Completed technically oriented vocational training specializing in office machines, electrical engineering, or information electronics.
  • Good personal computer skills.
  • Very good spoken and written English.
  • High initiative, customer orientation, communication ability, and a goal-oriented, independent working style.

Responsibilities

  • Install, maintain, and repair franking, inserting, mailroom, and printer systems.
  • Advise customers on site.
  • Support process optimization and change processes.
  • Handle escalations.
  • Maintain intensive customer relationships.
  • Collaborate with sales to generate additional orders.

About the Company

Quadient

Digital customer experience management and automation

Quadient helps businesses manage customer communications and engagement through cloud-based software that automates and orchestrates interactions across channels like email, documents, and digital messages. It also provides mail-related hardware and parcel locker solutions that integrate with its software workflows. The company stands out by offering an end-to-end platform that combines digital customer experience management with physical mail and parcel logistics. Its goal is to help businesses improve customer engagement and operational efficiency by moving from traditional mail to connected, multi-channel digital communications and package services.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Bagneux, France
Founded
1924

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