Manual QA Test Engineer - Device & Partner Certification

<strong>Job Requirements </strong><br><p>At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.</p><p>What You Will Do</p><ul><li>Verify new software and firmware releases across a variety of devices using the latest test suites.</li><li>Perform device flashing, software updates, configuration, and validation testing as required.</li><li>Execute manual and automated test cases based on defined test plans and report results to stakeholders.</li><li>Identify, reproduce, analyze, and document product defects with detailed logs, screenshots, videos, and expected vs. observed results.</li><li>Collaborate closely with teams, external partners, and cross-functional stakeholders to validate issues and troubleshoot product concerns.</li><li>Provide first-level technical support to external partners regarding product certification, compliance requirements, technical specifications, and quality issues.</li><li>Support Living Room ecosystem partners during onboarding and integration of tools and services.</li><li>Gather quality-related issues from multiple teams, categorize findings, evaluate testing requirements, and drive issue resolution.</li><li>Install, configure, maintain, and manage test devices and lab infrastructure.</li><li>Monitor device health and contribute to dashboard maintenance, reporting, and quality metrics tracking.</li><li>Investigate opportunities to improve testing efficiency, manual processes, and overall product quality.</li><li>Create, maintain, and enhance test cases, test documentation, and test reports throughout the release lifecycle.</li><li>Track bugs through closure while coordinating with internal engineering teams and external partners.</li></ul><p> </p><p>Required Qualifications</p><ul><li>Experience in Manual Quality Assurance testing for consumer electronics, mobile, TV, PC, embedded, or related technologies.</li><li>Comfortable working with hardware devices, test labs, and physically setting up equipment, including lifting and moving test devices when required.</li><li>Proficiency working with terminal-based operating systems and command-line tools such as:<ul><li>Command Prompt (CMD)</li><li>PowerShell</li><li>Bash/Linux Shell</li></ul></li><li>Strong troubleshooting, defect analysis, and issue reproduction skills.</li><li>Ability to document testing results clearly and accurately.</li><li>Experience collaborating with cross-functional teams and external stakeholders.</li><li>Strong problem-solving and self-learning capabilities.</li><li>Good verbal and written communication skills.</li><li>Basic English reading and listening proficiency.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with Phone Testing, Smart TV Testing, PC Testing, or Connected Device Testing.</li><li>Understanding of networking fundamentals, protocols, and connectivity troubleshooting.</li><li>Experience designing, creating, and maintaining test cases and test plans.</li><li>Familiarity with release management, certification, and compliance processes.</li><li>Exposure to test automation concepts and automated test execution.</li><li>Experience working in device certification, partner validation, or consumer media streaming ecosystems.</li></ul><p>Key Skills</p><ul><li>Manual Testing</li><li>Device Validation & Certification</li><li>Defect Tracking & Reporting</li><li>Test Case Design & Execution</li><li>Android / TV / Mobile Device Testing</li><li>CMD / PowerShell / Bash</li><li>Firmware & Software Validation</li><li>Partner Support & Communication</li><li>Network Troubleshooting</li><li>Lab Setup & Device Management</li><li>Root Cause Analysis</li><li>Quality Assurance</li></ul><p> </p><p>We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.</p><p> </p><p>We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.</p><br><br>