Senior Claims Specialist

“Our Bermuda Insurance Claims Team is a valued partner of AXA XL and its clients. We support key stakeholders by collaborating throughout the platform and creating space for effective colleague engagement. Our success is attributed to a team of individuals who embrace authenticity, inclusivity, and diversity of thought.”

Our professional liability claims handlers are tasked with resolving and settling claims proactively in order to achieve positive outcomes.

As a Senior Claims Specialist, in the Bermuda Professional Lines claims team, you will play a critical role in managing and resolving claims under various primary and excess professional liability policies, which  include Directors & Officers (“D&O”); Errors & Omissions (“E&O”); Cyber Liability (“Cyber”); Employment Practices Liability (“EPL”); and Wage and Hour (“W&H”). You will collaborate with your manager and claims management to bring claims to resolution. You will interact and collaborate with practice leaders, our professional lines underwriters, actuaries, reinsurers, ceded reinsurance department, brokers, and clients on assigned accounts, taking ownership of critical issues relating to claims management.

What you’ll be DOING

What will your essential responsibilities include?

• Proactively manage assigned claims across multiple lines of business, including initial analysis, drafting of appropriate coverage response and implementation of resolution strategy.
• Actively support and operate with a prominent level of collaboration with key stakeholders (internal/external) and claims management to achieve the best outcome for the client and AXA XL. This will include communications with internal colleagues (e.g., underwriting, actuarial, ceded reinsurance, finance, legal and other business partners) and key external stakeholders (e.g., clients, brokers, reinsurers etc.).
• Partnering with claims management in effective and cost-efficient management of counsel in the handling of large and/or complex claims consistent with AXA XL litigation management best practices. This will include internal reporting to support best practices and reserving guidelines.
• Managing coverage disputes, including mediation and arbitration.
• Maintain accurate and current documentation on claim files, ensuring adherence to the Claims Handling Principles and other protocols.
• Identify, monitor, and report on emerging risks and trends.
• Assist underwriting with policy review, help coordinate lessons learned, and identify trends that will improve risk assessment and underwriting processes.
• Partnering with Distribution and Underwriting to ensure a holistic and structured approach to Client Engagement.
• Assist with the training and development of claims staff.

You will report to VP, Head of Professional Lines Claims, Bermuda

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Bachelor’s degree from an accredited college/university; law degree preferred. 

• Moderate years of law and/or insurance experience preferably with a working knowledge in professional liability.

• Ability to timely manage assigned claims across multiple lines of the professional liability business.  Approach tasks proactively and prioritize multiple workstreams, while maintaining quality.
• Robust analytical and technical skills to manage complex and difficult claims.  Sound judgment skills. The ability to interpret legal contracts is necessary.
• Ability to collaborate with claims management on large and complex losses.  Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters, and legal counsel.  Willingness to seek input from others, as needed, to achieve the best result possible for the client and AXA XL.
• Excellent verbal and written communication, presentation, negotiation and influencing skills.  Ability to communicate effectively with internal and external stakeholders to ensure the highest level of customer service.
• Handle responsibilities with integrity and to the highest standards of professionalism.
• Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Focus on the claims value proposition at all points in the claims experience, delivering on our promise to our clients.

Desired Skills and Abilities:

• Strong data and analytics skills will be an asset.  Proficiency in advanced Microsoft suite products desirable.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.