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Highmark Health

Health insurance plans and wellness resources

Needs Assessment Counselor

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeErie, PA, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Mental Health, Counseling, Social Work, Psychology, or a related field is required.
  • Three to five years of experience in assessment, crisis intervention, and working with individuals with mental health problems, addiction, or developmental disabilities is required.
  • Act 34 Criminal Background Clearance Certificate is required.
  • Act 33 Child Abuse Clearance Certificate is required.
  • Act 73 FBI Fingerprinting Criminal Background Clearance Certificate is required.
  • The role requires 40 hours per week on a rotational shift, with flexibility to work days, evenings, overnight shifts, and weekends.
  • Employees must comply with the Health Insurance Portability and Accountability Act (HIPAA), company data-security guidelines, applicable laws and regulations, company policies, and training requirements.

Responsibilities

  • Provide initial needs assessments for individuals with possible mental health or chemical dependency problems.
  • Determine appropriate services and facilitate referrals.
  • Provide information and referrals to individuals or agencies about mental health problems, treatment, community resources, and legal procedures.
  • Assist the general public, police agencies, and physicians in initiating and processing involuntary commitments.
  • Collaborate using AHN’s Core Behaviors to determine appropriate assessment, plan, and disposition.
  • Participate as part of the unit team to provide coverage as required by the hospital.
  • Provide backup coverage to units, including responding to organizational codes.
  • Communicate all aspects of patient needs, collaborate with the team, and identify appropriate referrals and dispositions.
  • Protect covered information, cardholder data, and confidential customer information.

Desired Qualifications

  • A master's degree is preferred.

About the Company

Highmark Health

Health insurance plans and wellness resources

Highmark Health provides health insurance plans in Pennsylvania, Delaware, and West Virginia for individuals, families, businesses, and Medicare beneficiaries. Plans are funded by premiums and government reimbursements, and cover services like doctor visits, hospital stays, prescription drugs, and preventive care, plus member tools such as symptom checkers, cost and coverage details, and OTC rapid test reimbursements. It differentiates itself through active community involvement and sustainability efforts, alongside a large, diverse member base and Medicare compatibility that influence plan design. The goal is to improve community health by offering comprehensive coverage and supportive health resources while operating in a responsible and sustainable way.

Company size
5,001-10,000
Company stage
Grant
Total funding
$29.6M
Headquarters
Pittsburgh, PA
Founded
1996

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