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Inetum

Global IT services for digital transformation

Business Process Transformation and Artificial Intelligence Consultant

Operations & Supply Chain ConsultingConfirmed live in the last 24 hours
Full-timeMadrid, Spain€35k - €45k /yr

About the Job

Requirements

  • A university degree in Engineering, Business Administration and Management, Economics, or a related discipline.
  • At least three years of experience in business consulting, operational transformation, continuous improvement, or process reengineering.
  • Experience analyzing and redesigning business processes, with the ability to identify efficiency and transformation opportunities.
  • Ability to analyze operational information, interpret performance indicators, and identify bottlenecks and improvement opportunities.
  • Knowledge of generative artificial intelligence, intelligent automation, and their applications in business processes.
  • Familiarity with agentic artificial intelligence, intelligent assistants, and task and decision automation.
  • Ability to identify and define artificial intelligence use cases from a functional and business perspective.
  • Experience defining functional requirements and collaborating with multidisciplinary business and technology teams.
  • Experience in insurers on transformation, process, or enterprise architecture projects.
  • English proficiency at a minimum B2 level.

Responsibilities

  • Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and transformation opportunities.
  • Participate in process diagnosis, redesign, and reengineering initiatives, using operational information and data to support improvement proposals.
  • Identify, assess, and prioritize opportunities to apply artificial intelligence, automation, and intelligent agents to business processes.
  • Design future-state process models combining human activities, traditional automation, and artificial intelligence capabilities.
  • Define use cases, functional requirements, expected benefits, and indicators to assess proposed solutions' impact.
  • Collaborate with Data, Artificial Intelligence, and Technology specialists to translate business needs into viable solutions.
  • Participate in defining operating models, roles, responsibilities, and governance mechanisms for incorporating artificial intelligence into operations.
  • Support organizations in adopting new ways of working and measuring outcomes of transformation initiatives.

Desired Qualifications

  • Experience using process modeling tools such as BPMN, ARIS, Bizagi, or Signavio.
  • Experience in insurance or financial-sector projects.
  • Participation in generative artificial intelligence, intelligent automation, or artificial-intelligence-driven process transformation initiatives.
  • Knowledge of process mining or task mining tools.
  • Familiarity with artificial intelligence platforms and ecosystems such as Azure AI, Microsoft Copilot Studio, or other enterprise solutions.
  • Knowledge of use-case prioritization methods, feasibility assessment, and benefits measurement.
  • Experience defining operating models and change management associated with new technologies.
  • Knowledge of governance, risk, and human oversight of artificial intelligence solutions.
  • Certifications in tools and frameworks such as ARIS BPM, Alfabet (Software AG), TOGAF, or professional BPM certification.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Saint-Ouen, France
Founded
1995

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