Program Management @ Gusto

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

In this role, you'll support partners in building and launching payroll by bringing together the interdependent work streams of Partner Growth, Technical Solutions, and Customer Experience across both internal and external teams. Additionally, you'll develop scalable programs and tools to drive Gusto Embedded Payroll’s (“GEP”) rapid growth, ensuring our systems and processes evolve in step with our expanding partner ecosystem.

This will be a dynamic role, working across multiple disciplines both internally and externally. You’ll work together with our teams (who are eager for the support!) to refine and build programs as we scale. Since this function is still in its early stages, you'll have the opportunity to quickly develop and implement best practices to drive growth from the 1→10 phase and beyond. You'll be empowered by our Head of Program Management.

About the Team:

GEP is our newest business unit, driving the next phase of innovation and growth for Gusto. Our mission is to enable third-party SMB platforms to seamlessly build, sell, and serve payroll within their own products through our API. By expanding access to payroll services, we’re bringing Gusto’s people platform to hundreds of thousands more businesses than those we serve directly.

As GEP scales, our partnerships have grown more complex, serving thousands or even hundreds of thousands of employers. This rapid expansion has created a need for stronger coordination across GEP work streams, external partner teams, and cross-functional Gusto stakeholders. Program Management within GEP is a relatively new function, and in this role, you'll be part of a small team dedicated to driving alignment, improving collaboration, and ensuring smooth execution of our most critical initiatives.

Here’s what you’ll do day-to-day:

Project Planning and Expertise: Planning for and executing on intricate deliveries of custom, multi-work stream and phase programs for GEP’s highest impact partner implementations
Stakeholder Management: Actively engage with internal and external stakeholders to communicate project updates, risks, and achievements. You will facilitate discussions to align on project deliverables and address any conflicts or competing priorities.
GEP Interface: Connect technical details, growth initiatives, and support needs, making sure all GEP teams work together in service of launching and growing our partners’ payroll business.
Cross-functional Facilitation: Coordinating across x-GEP and x-Gusto initiatives to include points of view, track progress, connect dependencies, and discover risks early to prevent delays to partner launch and growth
Process and Documentation: Standardizing delivery process and playbook for complex partner deliveries, arming GEP with the tools to maximize future partner opportunities

Here’s what we're looking for:

2-4+ years of experience in program or project management, with a focus on external client engagements, enterprise technology/SaaS experience is a bonus
Hands-on experience working on complex, x-functional project planning and execution; facilitation, organization, and stakeholder management
Strong business-minded partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
Exceptional communication and influencing skills (both written and verbal), with the ability to collaborate effectively across various departments and global teams
Strong sense of ownership and resilience, adaptive to changing priorities, and able to thrive in a fast-paced environment
A strategic mindset focused on continuous improvement and scalability
Excited by the combination of working deeply with individual partners while building for scale
Thrives in ambiguity and has a passion for building and testing new processes

Our cash compensation amount for this role is targeted at $94,000 -$116,000/yr in Denver & most remote locations, and $114,000 - 142,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

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