Reimagined Parking

Technology-powered parking management for facilities

Temporary Customer Service Representative

Customer SupportPosted on Nov 10

ContractToronto, ON, CanadaCA$19.92 /hr

About the Job

Requirements

A high school diploma or GED is required.
Basic technical education is required.
Customer service experience is required.
Parking-related experience is required.
Strong command of English is required.
Basic knowledge of the parking equipment used at the site, including pay stations, ticket dispensers, exit readers, and gate machines, is required.
Basic knowledge of desk and handheld point-of-sale parking equipment used at the site is required.
Candidates must be available to work weekends and event days on call, in shifts of 4 to 8 hours depending on the event.
Employees must wear the company-logo or company-crest uniform neatly while on duty.
Employees must maintain the site clean, neat, and free of obstacles in accordance with site requirements.
Employees must maintain and operate equipment belonging to Reimagined or the property manager during their shift.
Employees are responsible for controlling tools and equipment needed to perform their duties and tracking stock and supply levels.

Responsibilities

Assist customers who are unsure how to pay for parking.
Handle irate customers and resolve issues within the site's established policies and framework, prioritizing service.
Assist customers with the overall parking entry and exit process.
Process tickets and collect parking fees through cash, point-of-sale transactions, and validations; document visitor passes, validations, and event tickets in the logbook.
Prepare shift reports and sort tickets.
Prepare shift bank deposits.
Identify and report parking-equipment deficiencies and safety concerns to the direct supervisor.
Pick up litter and shovel or salt as required.
Perform other duties as assigned.
Collect cash and front-line revenues, control lot revenues, and maintain related work records.
Interact face to face with customers as a front-line employee.
Make suggestions and recommendations about how jobs are performed.
Consult with a supervisor or manager regarding matters relevant to parking operations.
Balance revenue-control sheets as required by management or the property manager for automated and non-automated locations.
Log issues and events in the logbook and bring them to the direct supervisor's attention.
Work with customers and supervisors or managers to resolve problem situations.
Prioritize jobs in coordination with supervisors or managers.

Location: Lot 402 - 15 York Street (Maple Leaf Square)
Start Date: December 24, 2026
End date: January 28, 2027
Shift: Event days only (on-call) / 4 - 8 hr shifts (Depending on event)* - must be available on weekends

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Monday, November 16th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

As Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Assisting customers who are unsure of how to pay for their parking
Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
Assist customers with the overall in/out process of parking
Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
Prepare shift reports and ticket sorting
Prepare shift bank deposit
Identify and report parking equipment deficiencies and safety concerns to direct supervisor
Litter pick up and now shoveling/salting (as required)
Other duties assigned
Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
Responsible for the collection of cash and front line revenues
Control all lot revenues and record keeping as it relates to work performed
Interacts face to face with our customers
Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
Control of all tools and equipment required to perform his/her duties
Must be organized
Make suggestions and recommendations relating to the way various jobs are performed
Consults with his/her supervisor or manager regarding items of relevance to the parking operation
Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
Act as a front line employee which is considered an extremely important function of this position
Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
Responsible for prioritization of various jobs with his/her supervisors/manager
Responsible for tracking levels of stocks as well as supplies

Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
Basic knowledge of both desk/handheld POS parking equipment used at the site
High School Diploma or GED required
Basic Technical Education
Customer Service Experience required
Parking related Experience

About the Company

Reimagined Parking

Technology-powered parking management for facilities

Reimagined Parking manages a national portfolio of parking facilities for property owners and asset managers across sectors like commercial real estate, retail, hospitality, airports, healthcare, and municipalities. Its technology suite includes gated and gateless revenue control, license plate recognition, hangTag mobile payments, O-Valet valet operations, shuttle services, and design work, with data analysis of lot potential, occupancy, and peak hours to tailor and optimize profitability. It differentiates itself by operating under a family of recognized brands (Impark, Lanier Parking, Republic Parking, AmeriPark, Park One) and by combining traditional parking management with technology-enabled optimization and urban-space transformation. Its goal is to monetize and maximize parking assets while expanding access to convenient mobility, turning underutilized urban spaces into multi-use environments.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, United States
Founded: Not listed

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