Robert Bosch Venture Capital

Venture capital funding deep tech startups

Financial Support - Customer Service

Customer SupportConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Knowledge of banking or automotive financing is preferred.
Contact center experience is preferred.
User-level computer skills.
Dynamism, proactivity, and ability to work as part of a team.
Availability to work at two locations within the Lisbon district: Parque das Nações and Lagoas Park.

Responsibilities

Support end customers and a premium-brand dealership network in the automotive sector through telephone, chat, email, and in-person channels, answering questions related to vehicle financing.
Handle requests received through the different communication channels, prioritizing first-contact resolution or identifying the request and forwarding it to the appropriate area.
Provide occasional support to other departments, such as Back Office, when necessary.

Desired Qualifications

Knowledge of banking or automotive financing.
Contact center experience.

Descrição do emprego

O teu contributo para algo maior:

Apoio ao cliente final e rede de concessionários de marca premium no setor automóvel através de diferentes canais de comunicação (telefone, chat, email e presencial), para esclarecimento de questões relacionadas com financiamento automóvel
Tratamento dos pedidos rececionados através dos diferentes canais de comunicação, privilegiando a resolução no primeiro contato ou ser capaz de identificar o solicitado enviar para a respetiva área
Suporte ocasional a outros departamentos (exemplo: Back Office) sempre que necessário

Qualificações

O que te diferencia:

Conhecimento na área da Banca/Financiamento automóvel (preferencial)
Experiência em contact center (preferencial)
Conhecimentos de informática na ótica do utilizador
Dinamismo, proatividade e capacidade de trabalho em equipa
Disponibilidade para desempenhar funções em duas localizações dentro do distrito de Lisboa (Parque das Nações e Lagoas Park)

Informação adicional

O que temos para oferecer:

Histórias de sucesso não acontecem por acaso...

Faz com que aconteçam! Candidata-te!

About the Company

Robert Bosch Venture Capital

Venture capital funding deep tech startups

RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.

Company size: 201-500
Company stage: Not listed
Total funding: $3.8B
Headquarters: Frankfurt, Germany
Founded: 2007

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